Academic Technology Support Specialist

Current Employees

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Position Title

Academic Technology Support Specialist

Job Category

Academic Staff

Employment Type

Regular

Job Profile

User Support Specialist III

Job Duties

This position works under the general supervision of the Director of Client Services and works within the established goals and priorities consistent with the goals of Information Technology Services (ITS). This position works with UWL faculty, staff, students, and administration by assisting, consulting, identifying, acquiring, and implementing technology-based learning tools, and by supporting classroom and media technologies, distance/online education, digital signage, and instructional applications.

Effective customer service, faculty consultation, issue resolution, and communication are essential in this position. The employee installs, configures, and maintains classroom presentation and collaboration technology; leads classroom technology projects and upgrades in partnership with other ITS staff; and provides faculty training, documentation, and consultation on instructional technology, keeping consistent with best practices and current and emerging technologies.

Working Conditions

• Ability to climb, bend, and lift approximately 30 pounds (classroom AV equipment, projectors, and related hardware).
• Ability to travel to unit approved meetings (minimal).
• Availability for evening events, start-of-semester rush, and special scheduling needs; potential to work additional hours beginning of and end of academic year to meet academic deadlines or in critical or emergency situations.

The review of applications starts on November 16, 2026. Applications received on or before November 16th are prioritized and review will continue until the position(s) is/are filled. Initial interviews will be conducted virtually, with shortlisted candidates invited to campus.

UW-La Crosse does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at 608‑785‑8013.

Key Job Responsibilities Project & Vendor Coordination

• Leads classroom technology upgrade projects, technology rollouts, and summer refresh projects, including system integration and compatibility testing for new equipment and platforms.
• Coordinates with vendors to obtain quotes for classroom technology upgrades and replacements and provides research and recommendations to inform data-driven planning.

Classroom & Instructional Technology Support

• Installs, configures, troubleshoots, and maintains classroom AV equipment, projectors, document cameras, wireless presentation systems, and podium PCs, ensuring a consistent technology standard across the university’s centrally managed learning spaces.
• Supports video conferencing and instructional technology platforms including Zoom, Microsoft Teams, and webinar tools, and administers cloud-based instructional platforms including Kaltura, App Space, and classroom monitoring applications.
• Performs preventive maintenance and sets up technology for lectures, conferences, and special events.
• Responds quickly to in-class technology issues to minimize disruption to instruction.

Peer Mentoring

• Provides peer-level guidance and knowledge-sharing support to less experienced ATS staff and student workers, including onboarding support for new classroom technology team members.

Asset & Equipment Management

• Maintains accurate, current records of classroom equipment in the university’s asset…