Customer Service Coordinator

Job Title:

Customer Service Coordinator / Technical CSR

Industry: Electrical & Mechanical Service

Location:

La Porte, TX

Pay: $25.00 - $30.00 per hour (based on experience)

Job Type: Contract to Hire

Openwork is seeking a detail-driven, proactive Customer Service Coordinator on behalf of our client, a premier provider of electrical and mechanical solutions in La Porte, TX.

Reporting directly to the Customer Service Manager, you will serve as a vital link between clients, outside sales, OEM partners, and distribution operations.

This role blends customer support, technical troubleshooting, purchasing, and order management in a fast-paced industrial service environment.

• Customer & Sales Support:
  Provide high-touch correspondence to customers, outside sales representatives, and OEM partners. Build quotes, handle vendor management, and drive end-to-end customer satisfaction.
• Order Execution & Tracing:
  Receive, process, and track customer orders from intake to fulfillment. Coordinate closely with distribution operations to manage inventory and expedite shipments.
• Technical Resource:
  Act as a front-line technical resource to investigate, troubleshoot, and resolve order discrepancies and technical inquiries.
• Quoting & Bids:
  Prepare special price quotations and custom bids generated by the sales team.
• Purchasing Duties:
  Perform buying and procurement functions associated with incoming orders and inventory demands.

• Standard
  
  Hours:
  
  40 hours per week.
• Overtime:
  Available depending on business demand (typically 1-10 hours per week).

• Experience:
  
  2+ years of experience in technical sales, customer service, buying/procurement, or a related role (preferred).
• Industry Background:
  Familiarity or prior experience in the electrical and/or mechanical industry preferred.
• Technical & Analytical Aptitude:
  Strong reasoning and problem-solving skills, with an ability to read and interpret technical data.
• Software
  
  Skills:
  
  Proficiency with Microsoft Office (Outlook, Excel minimal) and Adobe PDF; experience with ERP/business systems such as ACS is a plus.
• Communication:
  Clear, concise verbal and written communication skills suitable for communicating technical concepts.
• Organization:
  High attention to detail with proven ability to prioritize tasks in a fast-paced environment.

If you're an experienced professional looking to make an impact we'd love to hear from you.