CPW Customer Service Representative - Administrative Assistant II - Lamar

Customer Service Representative

Customer Service Representatives (CSR's) at the Lamar Service Center are valuable team members of Area 12 and provide high quality customer service. The primary purpose of this position is to be the first point of contact and to provide customer service to CPW customers – walk in, call in, and by email including sale of wildlife and state park products, maintenance of customer records, providing information through direct communication and with brochures, bulletin boards, and other information products.

Position handles payment, including license and pass fees, payment of citations, and operating the cash register. The position answers phones and talks with customers about hunting, fishing, state parks, license and permit products, wildlife and wildlife regulations, prevention or minimization of conflict with and living with wildlife and associated forms. The position also provides internal customer service to other sections and areas within the agency and the Area 12 team through administrative duties such as dispatching calls for service to officers, inputs information into various databases, conducts mandatory wildlife checks, maintenance of animal seal logs and stocking of supplies, tracks and orders office supplies kept in stock, and other administrative duties that may arise.

This position actively engages with the community and helps build CPW's customer relations and positive community ties in the promotion of wildlife and wildlife habitat. This position requires some field work and wildlife contact.

Provide Service, Sales, and Information to CPW Customers

Sell CPW products and provide information to customers; walk in, call in, and by email, including sales of wildlife products and state parks products, maintenance of customer records in IPAWS/PROWL, maintain and update information bulletin boards, seasonal handouts/reports/forms, and informational packets, answer questions about wildlife or parks, issue roadkill permits, and perform mandatory animal checks and wildlife euthanization. Position requires familiarity with or willingness to learn maps and mapping applications like Google maps, Google Earth, and the CPW Hunting Atlas.

Position accepts customer payments including license, stamp, permit, and pass fees, citations, and runs the cash register. The position answers phones and talks with customers about hunting, fishing, state parks, license and permit products, wildlife and wildlife regulations, prevention of conflict with and living with wildlife and associated report forms.

Provide Internal Customer Service and Administrative Assistance

The position provides internal customer service such as dispatching of calls requiring responses to field officers, serving as front desk dispatch and contact person for volunteers, assist in organizing area level activities, administrative duties such as management of the area office copy, fax and TLS machines including supply stocking and management of maintenance, repairs, and downloads, maintenance of animal seals log and stocking of required supplies for mandatory animal checks, pickup/delivery and distribution of mail, orders, monitors and ensures standard office supplies, keeps brochures and merchandise in stock, schedules various meetings/classes, inputs information into various databases for supervisor review, assists in CORE activities, and other administrative duties that may arise.

Other duties as assigned.

As this position's main duties are customer service to the public as well as internal customers, part of the duties will be to learn the area, staff and associated duties, and properties. This will include riding with other area staff and helping on projects outside of the office.