Customer Service - Personal Banker, Mobile Branch Lead

Customer Service - Personal Banker, Mobile Branch Lead

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Join us as a Personal Banker, Mobile Branch Lead.

• If you have a passion for delivering excellent customer service along with good banking knowledge, we’d like to hear from you.
• We’ll look to you to deliver an exceptional experience to our customers who use our mobile branch banking services.
• Crucial to this role will be your ability to complete our mobile branch driver training, which includes driver refresher training.
• This job does not meet Skilled Worker visa sponsorship requirements.

Our Mobile Branch banking service provides local communities with vital access to branch banking needs. You’ll be acting as the first point of contact to customers in these locations, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank.

We’ll also be looking to you to follow safe and secure mobile branch operating processes, making sound health and safety decisions for colleagues and customers using the service.

Day to day you’ll be:

• Processing all customer branching transactions and making sure that customer records are up to date.
• Developing relationships with customers to understand and meet their needs and using your knowledge to explain the benefits of our products and services.
• Building and maintaining a thorough understanding of the local community, community hubs and key stakeholders.

You’ll need to be over 25 and have held a valid driving licence for two years to drive one of our Mobile Branch vehicles. Ideally, you’ll already have a category C1 licence, but if you don’t, we’ll provide comprehensive training and cover the cost. It would be an advantage if you already hold a Driver Certificate of Professional Competence.

Additionally, you’ll need:

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and the determination to continuously improve service for our customers while meeting your personal and branch goals.
• Strong communication and interpersonal skills to explain our products and their benefits to our customers in a meaningful way.
• The ability to work independently and on your own initiative.

You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 33 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

You’ll work part‑time for 26 hours per week, ideally you’ll be available to work on Monday to Thursday, during branch opening hours of 9am and 5pm. The role also includes rotational Saturdays and some bank holidays.

Your learning journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, that will open the door to further career opportunities too.