Lottery Administrator

Lottery Administrator – Overview

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At Star Vale, we specialise in providing lottery management expertise to charities, not‑for‑profits, and hospices across the UK, helping them maximise their impact and fundraising potential. Star Vale is part of the Jumbo Interactive Group (ASX‑300 JIN)—over the past 30 years we’ve grown from a single computer to a global technology company, partnering with over 15,000 good causes worldwide and helping raise more than £132 million last financial year.

Innovation isn’t just part of what we do; it’s who we are. We develop cutting‑edge solutions empowering our lottery and not‑for‑profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow, and have fun.

As a Lottery Administrator, you will work as part of a large team to ensure the efficient operation of the weekly lotteries. Responsibilities include running lottery draws, handling customer service calls, processing mail, and resolving lottery member queries. The role involves data entry and verification for new members, renewals, and payments, as well as managing debit/credit card transactions and reconciliation.

• Lottery Draws:
  You will use our internal system and procedures to run digital lottery draws for our clients.
• Telephone Support:
  Supporters may call with a variety of queries, including cancelling subscriptions, complaints, changes of details, and similar.
• Mail Opening & Data Entry:
  We process physical mail from supporters and ensure each postal entry is counted and appropriately entered into the system.

• Previous experience in a fast‑paced administrative environment with a positive, can‑do attitude.
• Excellent communication and interpersonal skills, including telephone etiquette.
• Comfortable communicating with people from all walks of life and providing them with empathetic, efficient, and friendly service.
• Strong attention to detail and organisational skills.
• Ability to collaborate effectively with cross‑functional teams.
• Customer‑focused mindset with a commitment to delivering exceptional service.

Salary: £24,200 per annum, 37.5 hours per week.

This position is subject to satisfactory Right to Work in the UK and DBS checks.

At Star Vale, we pride ourselves on being more than just a workplace – we’re a big, friendly team that thrives on collaboration and shared purpose. You’ll join a vibrant group of colleagues dedicated to making a difference – not just for our clients, but for the community as well. To ensure we provide the best support to our clients, this position is full‑time and based in our office, with a Monday‑to‑Friday working pattern.

• Your birthday off perk.
• 25 days of annual leave, plus public holidays.
• Ability to purchase additional annual leave.
• Commitment to Diversity, Equity, and Inclusion across the employee career journey.
• An Employee Assistance Programme where you can access free counselling and coaching sessions to improve your well‑being.
• Focus on talent management, including career and skills development.
• An annual regional bonus scheme that rewards your contributions, dependent on company performance.
• Free on‑site parking is available.

We are a 2025 Circle Back Initiative Gold Employer – we commit to respond to every applicant.