Customer Service Coordinator

Housing and Customer Service Coordinator

Location: Lancashire, PR1 9JW

Pay: £26,000 per year, Competitive

Contract Type: Permanent

Hours: Full time

Disability Confident: No

Closing Date: 16th January 2026

Job Title:

Housing and Customer Service Coordinator Salary: £26,000

Contract:

Permanent

Location:

Regional worker (Lancashire) Weekly

Hours:

35 hours per week So…. What is this role exactly?

This is an exciting opportunity for a front‑line Housing Coordinator to join our Lancashire regional Older Peoples Service team, covering schemes in Lytham St Annes and supporting the rest of the region as required, to deliver a high quality, customer focused and proactive housing management service that meets the needs and requirements of older people.

You will often be a first point of contact for our customers, other internal teams and stakeholders, for specialist advice and assistance on a wide range of housing management related queries or issues and will be passionate about ensuring that customers can enjoy a safe, comfortable environment in their homes and continue to live as independently as possible.

What will my working week look like?

The core hours for our customers are 9am to 5pm so we need to ensure adequate cover is in place to support our service offer across Lancashire, Preston and Yorkshire.

• You will play a key role in our customers' lives from the very first contact, and will support with letting properties, from enquiry through to customers moving into their new home.
• Regular checks to ensure the safety, wellbeing and safeguarding of our customers.
• Effective and supportive housing management throughout the tenancy including, when needed tenancy enforcement and investigating low level anti‑social behaviour through to resolution.
• Maintaining a positive climate for resident engagement, including supporting and leading at customer meetings, housing surgeries and listening and responding to all feedback, whether positive or negative in line with our customer values and business priorities.
• One of the great things about this role is having the opportunity to make a real difference for our customers and communities.
• Ultimately, you will be driven to get things right first time to achieve successful outcomes for our customers.
• It’s a given, you will have excellent communication skills and be a true people person always on the lookout for opportunities to improve and enhance YHG’s service to our customers.

• Some knowledge of housing management legislation and housing/tenancy management principles.
• Experience of delivering exemplary customer service ideally to older people.
• Ability to build positive relationships with a diverse range of people.
• Ability to travel easily between sites where needed and a flexible, proactive approach.
• A flexible and collaborative team player with the ability to create a positive environment and listen to customers, putting them first.
• Engage effectively with internal and external stakeholders and key partners.
• Resilient and adaptable, able to prioritise a busy and reactive workload.
• A great communicator, written and verbal, with excellent attention to detail.

In return we offer £26,000 for a 35‑hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector‑leading…