Medical Receptionist

We are looking for a friendly, confident individual to join our forward-thinking team here at Glenroyd Medical. The job role includes working on our busy Reception, as well as being responsible for the booking of appointments, following extensive training, on our busy phone lines and the use of our new online triage system, Patchs.

The job role is very patient focused and we expect a high level of care and pride to be shown in our chosen candidates work ethic.

We are looking for a full time role (37.5hrs), working Monday-Friday on a shift pattern between 7:45am-7pm. Salary is dependent on experience, but will be in line with NHS Band 2 pay scale. Salary will be agreed with successful applicant following interview.

Interviews will take place on Tuesday 3rd February 2026.

Please read our Job Description for a more detailed description.

The right candidate will have excellent communication skills and be able to show empathy and consideration, whilst maintaining a professional and courteous manner.

We are looking for a positive individual who is able to use their own initiative and is able to assist both the team and our patients, via phone or in person, in an efficient, confident manner.

As a Practice, we moved to use of an online triage system for our patients last year, therefore it is imperative the right candidate will feel comfortable using computer systems, assisting patients also.

Please read the Person Specification for a more detailed description.

Glenroyd Medical is set across two sites, therefore the chosen candidate will be required to work across both, if needed.

We currently have an innovative and extensive team of highly skilled clinicians, including GP's, Advanced Clinical Practitioners, a designated Visiting Team, as well as Clinical Pharmacists, Practice Nurses and HCA's. We are also a Training Practice meaning we continue to support Doctors who are mid-way through their medical training.

Our Practice have a very knowledgeable and experienced administration team, including our Secretaries, Admin and Reception team, who cover both sites - Moor PArk and Whitegate Drive.

Alongside North Shore Surgery, we also form Blackpool North Primary Care Network, which allows us to provide additional clinical and admin support to further enhance the practice team.

We welcome and support the growth and further development of all of our team members as well as offering our employees the chance to enrol in the NHS pension. We also offer our employees the option of being able to join Benenden Health, a private healthcare, which offers access a private 24/7 GP, mental health services and access to quicker diagnosis and treatment.

Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

Administration

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Pulling/filing notes when required and updating as necessary
• Deal with requests for patient notes from the Health Authority
• Ensure adequate stationery is on the reception desk
• Use of Microsoft Outlook to retrieve/send emails
• Display practice leaflets in the designated holders and on the reception desk
• Attach the out of hours case sheets using Docman and highlight any action to be taken
• Scan and attach documents onto the EMIS clinical system via Docman
• Process Docman workflow in a timely manner
• Action tasks sent through Emis Web in a timely manner

Reception

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Handing completed repeat prescriptions to patients and checking names and addresses
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same
• Action requests for fit notes
• When covering reception to monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
• Deal with practice tasks and book appointments accordingly

Appointments

• Ensure total familiarity with all appointment systems including regular and incidental variations
• Book all appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record
• Monitor effectiveness of the system and report any problems or variations to the Management Team
• Deal with home visits requests and check the home visit screen to provide summary printouts for the clinician
• Deal with late call requests

Computer

• Registrations of new patients computer data entry and medical…