Infrastructure Engineer

Infrastructure Support Engineer – Cloud & VoIP

£40,000 – £50,000 + car + on-call + bonus

Home-based | North West / Central Region

We’re recruiting for an Infrastructure Support Engineer – Cloud & VoIP to support critical, always‑on platforms within the care and assisted living sector. This is a home‑based role combining remote and on‑site infrastructure and application support across customer locations within your region.

As an Infrastructure Support Engineer – Cloud & VoIP, you’ll work across a blend of cloud‑hosted and on‑premise environments, supporting highly available systems that operate 24/7 and play a vital role in emergency communications.

This role includes participation in a 1‑in‑5 on‑call rota, supporting business‑critical platforms where reliability and uptime are essential.

• Deploy, manage and support cloud‑hosted and on‑premise infrastructure platforms
• Support VoIP / SIP‑based application environments used for emergency communications
• Migrate legacy on‑premise platforms into cloud environments
• Provide remote and on‑site technical support to diagnose and resolve incidents
• Maintain and upgrade Windows, Linux, network and application components
• Ensure infrastructure aligns with security, resilience and compliance standards
• Fully document systems, changes, incidents and resolutions

• 2+ years’ experience in an IT Infrastructure Engineer, Infrastructure Support or Technical Support role
• Strong experience with Windows Server (2019–2022)
• Experience supporting Linux environments (Debian desirable)
• Hands‑on experience with VoIP / SIP technologies, such as SIP proxy servers, NAT, reverse proxy and platforms like 3CX, Free switch or STUN
• Good networking and security knowledge, including routers, firewalls, VPNs, VLANs and DMZs
• Experience with Microsoft SQL Server, SSMS and writing SQL queries
• Scripting or automation experience (Power Shell, Bash, Python or similar)
• Exposure to Microsoft Azure (IaaS, vNets, AD, HA, monitoring) is highly beneficial
• Strong troubleshooting, communication and documentation skills

Certifications in Azure, Microsoft, Linux or Cisco are beneficial but not essential.

• £40,000 – £50,000 base salary
• On‑call rota (1 week in
  5)
• Company car
• Bonus scheme
• 25 days holiday + bank holidays
• Laptop, mobile phone and comprehensive benefits package

This is an excellent opportunity for an Infrastructure Support Engineer – Cloud & VoIP looking to work on meaningful, high‑availability systems with long‑term stability and progression.

Click apply now to be considered.