Digital and Implementation Manager

Overview

Digital Change and Implementation Manager role at Graphics Unlimited (Vic) Pty Ltd. This position is to ensure new digital services land smoothly and deliver real benefits. You'll plan and coordinate deployments, work closely with service teams, and embed agile ways of working across DWP. This is a hands-on, collaborative role where you'll manage priorities, coach others, and help shape strategies for iterative releases.

DWP. Digital with Purpose. We are looking for a Digital Change and Implementation Manager to join our community of tech experts in DWP Digital. We use fresh ideas and leading-edge tech to build and maintain digital solutions used by many people in the UK every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

• Leadership & Priority Setting - Demonstrates ability to understand and own roles, responsibilities, and business priorities. Communicates priorities, objectives, and expectations clearly to maximise team performance.
• Innovation & Inclusive Culture - Encourages innovative ideas from a diverse range of colleagues and stakeholders. Creates an environment where individuals feel safe to challenge and contribute.
• Strategic Communication & Stakeholder Engagement - Crafts communications that keep senior stakeholders engaged and supportive of major changes. Explains complex issues clearly using varied methods to meet individual needs and build trust.
• Sensitive Messaging & Impartiality - Delivers difficult messages with clarity and sensitivity, maintaining impartiality in discussions and respecting diverse interests.
• Change Communication Planning & Delivery - Experienced in creating and executing communication plans for large-scale IT changes. Identifies effective delivery methods, measures outcomes, and adapts when approaches do not work. Promotes a culture of experimentation, resilience, and continuous improvement.

We're looking for a Digital Change and Implementation Manager to help deliver successful business implementation of digital services across DWP. You'll work with multiple Digital Service teams and a wide range of stakeholders to ensure deployments are well-planned, aligned with sprint delivery, and meet operational needs. You'll drive collaboration across organisational boundaries and embed agile ways of working. You'll lead adaptive deployment planning, manage priorities and conflicts, and ensure changes are delivered at pace without compromising quality.

You'll support development of strategies for MVP releases and iterative enhancements, working with service teams to realise benefits identified in business cases. You'll also own your learning and development, coaching and mentoring others in best practice for change and implementation.

This role sits within the DWP Place team
, an internal platform powered by Service Now. Knowledge of Service Now IT Service Management, HR Service Delivery, and Security models is preferred.

Location: Join us in one of our digital hubs in Blackpool or Manchester, whichever is most convenient for you.

Hybrid Working: We operate a hybrid model – some time at home and some time collaborating in a hub.

Pay: Up to £46,547

Pension: Employer contributions worth 28.97%.

Holidays: 26 days rising to 31 days over time, plus up to 3 extra days off per month on flexi-time and public holidays.

Benefits: Flexible working, volunteering and charitable giving, inclusivity initiatives, discounts, loans for bike or season ticket, sports and social activities, and professional development opportunities.

We have an award-winning environment and culture

• DWP recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards
• Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Digital Awards

Two-stage application and selection process:

• Apply: complete your application on Civil Service Jobs with full instructions when you click through.
• Interview: a single-stage online interview.

Click APPLY for more information and to start your application.

Salwick, England, United Kingdom; other related job postings include Preston, Blackpool, and additional UK locations.