ICT Developments Installations Engineer

The ICT Department is responsible for the continued development and support of the ICT infrastructures for over 10,000 users across 100+ sites. Based at Blackpool Victoria Hospital, you will work with a wide range of hardware and software technologies. The primary function of this role will be to assist in the support of the Fylde Coast's infrastructure within the central Trust Information Technology function.

The job entails performing technical assessments, configuration and installation of requested IT equipment across the Fylde Coast. In addition to this support and resolution of incidents following installation will also be required. You will be expected to work as part of an integrated IT team but also be capable of unsupervised working.

• Educated to HNC in IT related subject, or equivalent qualifications or equivalent knowledge gained by experience, CompTIA A+ Certified
• Microsoft Certified Professional
• MCITP Certification with a focus on desktop support, e.g. Enterprise Desktop Administrator on Windows 10, or legacy equivalent e.g. MCDST
• ITIL foundation or equivalent experience of working in an ITIL environment, Knowledge of current Microsoft operating systems
• Knowledge of computing hardware and end user computing environment
• Knowledge of Microsoft Active Directory (Account provisioning and management)
• Knowledge of networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, PXEboot
• Diagnosing PC equipment and associated peripherals faults
• Experience of deploying PCs and associated software

• Experience of working within an ICT support function
• Experience and knowledge of NHS environments and systems, Analytical and diagnostic skills
• Good organisational ability and good interpersonal skills
• Ability to work under pressure and concentrate for long periods of time
• Ability to communicate complex information in a manner that the audience can understand
• Analyse often complex enquiries within 2nd line support identifying and resolving, or where appropriate escalating to another resolver group, informing the customer accordingly
• Demonstrate high standards of quality customer care to both internal and external customers
• Advanced Keyboard skills
• Confident and credible telephone manner
• Able to work independently without supervision, coping with a multitude of non-routine tasks, prioritise work as necessary and to escalate issues where appropriate
• Able to travel regularly to other locations both internal and external to the Trust
• The post holder must have regular access to transport to meet the demands of the role
• Access to own vehicle for transporting self and equipment to multiple sites

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.