Practice Manager

The successful candidate will need to demonstrate robust leadership and communication skills, be well organised, highly motivated and financially astute.

Manage and take responsibility for all operational aspects of the practice, provide strategic guidance and planning to the partners, and work closely with the GP Partners and the Management team.

Be proactive, plan for the future, maximise the practice’s potential in business, finance and premises whilst maintaining patient care.

Ensure financial efficiency and compliance with health and safety, employment legislation and CQC registration/compliance.

Serve as a key ambassador for the Practice, supporting integrated working with the PCN, local health and social care organisations, and community partners.

• Commitment to supporting the delivery of excellent patient care with vision, willingness and drive.
• Demonstrate excellent organisational, project management and effective communication skills.
• Ability to manage change through motivation and leadership.
• Overview of finance and business to support Finance Lead to maintain and improve the profitability of the business.
• Strategic thinker and planner.
• Ability to deliver against key targets, contracts, and requirements.
• Knowledge and skills of HR and ability to act sensitively and effectively.
• Ensure compliance with CQC requirements and assessments.
• Manage the portfolio of projects and individual projects arising therefrom.
• Lead and chair practice meetings as appropriate.
• Develop and coordinate systems to improve the efficiency and effectiveness of the practice.
• Ability to self‑motivate, prioritise, organise and/or delegate workload.
• Good IT knowledge and experience.
• Ensure practice policy and standards compliance and ability to present the practice to external groups.
• Ability to identify, develop and deliver initiatives.
• Enjoy diversity and sometimes the unexpected.
• Work across organisations in the interests of patients and improve the viability of the practice.
• Demonstrate effective leadership in supporting the management team to achieve their goals.
• Manage and drive service delivery to achieve the optimum outcome against practice contracts with NHSE, Lancashire and South Cumbria ICB, and LPC GP Federation.
• Support the Partners to develop and implement processes to achieve clinical targets of QOF, Network and Enhanced service contracts.
• Directly contribute to profit improvement by exploring areas for increasing income and reducing costs working with the Finance Lead.
• Support Finance Lead to manage any amendments to the business lease with CHP.
• Oversee the Management team to support their functioning, ensuring each Lead understands their role, working with each Lead to ensure they are fulfilling all duties of their role, facilitating collaborative working amongst Leaders team, ensuring Lead cover at all times is effective, providing annual appraisal for each Lead and exploring barriers to collaborative and autonomous working in Leaders team.
• Support creating a learning environment for clinical and non‑clinical professionals in training.
• Work with the Partners, Management team and the PCN to assist with identification of potential opportunities and threats.
• Manage practice development and expansion opportunities.
• Support the Partners in creating a clinical strategy and oversee the implementation of its aims and objectives.
• Assist the practice in the wider community and forging links with other local practices and relevant agencies.
• Formulate objectives and research and develop ideas for future practice development.
• Represent the practice when required at PCN, ICB, NHSE, LPC GP Federation and any other appropriate agency meetings.
• Support relevant practice Leads in recruitment and selection of staff, including contracts of employment and job descriptions with delegation and relevant training where appropriate.
• Ensure the practice is compliant with Employment Law for the disciplinary and dismissal process, and work with the partners and LMC should any legal advice be necessary.
• Ensure compliance with staff contracts, health and safety, staff training, induction, personnel file maintenance, training requirements,…