Practice Manager

Job summary

An exciting opportunity for a qualified Practice Manager to lead an established, patient‑focused practice with three sites in Blackpool.

• To assume responsibility for the smooth, efficient & profitable running of the practice and maintaining a happy and committed team across all sites
• To provide leadership & management skills to enable the practice to meet agreed aims and objectives within a profitable, efficient, safe and effective working environment.
• To ensure that the practice operates in a profitable & cost‑effective manner, in keeping with the financial aspirations of the partners/senior management team.
• To assume responsibility for the management of the building, including facilities management, equipment, maintenance & repairs, security and the overall operations, liaising with external contractors as required.
• The post is tasked with assessing organisational performance, developing achievable goals and implementing processes that improve organisational effectiveness and efficiency, ensuring statutory and other legal requirements are met.
• Candidates are expected to bring strong interpersonal skills and be experienced and confident in the areas of people management, financial control, strategic management and information technology.
• Overseeing the day‑to‑day operations of the organisation, ensuring staff achieve their primary responsibilities
• Functional management of all clinical and administrative staff
• Direct line management of the following staff:
  Operations Manager, Support Manager, Reception Manager, and Clinical Staff
• Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan
• Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation
• Ensuring that all staff undertake a robust induction process, including staff employed via the PCN
• Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed
• Implementing and embedding an effective staff appraisal process
• Implementing effective systems for the resolution of disciplinary and grievance issues
• Maintaining an effective overview of and ensuring compliance with HR legislation
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
• Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc.; seeking to maximise income and reduce expenditure in conjunction with the partners
• Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year‑end figures are presented
• Briefing partners on all financial matters, including forecasting
• Managing and processing partners drawings, PAYE and pensions for practice staff
• Ensuring the organisation has appropriate insurance cover
• Implementing and embedding an efficient business resilience plan (BRP)
• Managing contracts for services, i.e., cleaning, gardening, window cleaning etc.
• Managing the procurement of organisation equipment, supplies and services
• Coordinating the reviewing and updating of all organisation policies and procedures
• Leading change and continuous improvement initiatives; coordinating all projects within the organisation
• Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)
• Ensuring the team reaches QOF targets (supported by the nursing and administrative leads)
• Adopting a strategic approach to the management of all patient services matters
• Developing, implementing and embedding an effective communication strategy (internal and external)
• Ensuring the organisation maintains compliance with its NHS contractual obligations
• Actively encouraging and promoting the use of patient online services
• Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis
• Maintaining the organisation and NHS choices websites
• Liaising at external meetings as required
• Marketing the practice appropriately
• Managing/supporting the management of the…