Transport Contract Manager | Integrated Transport Service East

Transport Contract Manager – Integrated Transport Service – Full Time – East Lancashire

Apply for this role at Lancashire County Council.

Salary: £32,061-£36,363 per annum | Permanent | Full Time | 37 hours per week | Integrated Transport Service.

International sponsorship: this role is not open to international sponsorship.

Location:

Network 65 Business Park, Hapton, Burnley (East of the County).

• Work within the Integrated Transport Services Team as part of a busy and responsive team.
• Plan and resourcing journeys both internally, using our own fleet of minibuses, and externally with approved Private Hire and Taxi suppliers.
• Manage a large number of contracts, monitoring performance and reviewing efficiency and cost‑effectiveness while ensuring compliance.
• Build strong network relationships with different departments within the authority and with Schools and Daytime Support Centres in your allocated area.
• Manage a team of Passenger Assistants including recruitment and induction, work allocation, performance and development appraisals, training plans, monitoring working time and approving pay records.
• Handle absence management and low‑level disciplinary issues.
• Support the most vulnerable in our community by ensuring they have transport to their destinations.

• Great mix of enthusiasm, initiative, knowledge and experience of staff and contract management; ability to manage and prioritise a varied and large workload.
• Excellent communication, organisational, and people skills (friendly, considerate, patient, empathetic).
• Excellent knowledge of IT systems including Word, Excel, Outlook, Teams, and ability to learn new specialist software whilst ensuring high levels of customer service.
• Lead, supervise and organise a team.
• Aware and empathetic of the needs of people with Special Education Needs or Disabilities (SEND) and their families.
• Ability to work independently and collaboratively within a wider team; maintain high levels of professionalism and courtesy under pressure.

• Up to 32 days annual leave plus 10 statutory/bank holidays.
• Enviable pension scheme and employee benefits platform with discounts on shopping, holidays and entertainment.
• Salary sacrifice options on electronics, bicycles, white goods, and cars.
• Support and development at each stage of your journey with opportunities for career progression within the service and into other areas of the organisation.
• Covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975; DBS disclosure required.
• Requirement to provide a car for use in connection with duties of the post and obtain insurance for business use; consideration for disability drivers.

Applications must be submitted online. For an initial informal and confidential chat, contact Nicola Thomas
, Area Transport Manager, by telephone or email Nic