Operations Manager

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An outstanding new job opportunity has arisen for a dedicated Operations Manager to support multiple care homes across the North West. You’ll be accountable for operational performance, regulatory compliance, quality of care and environment, and the delivery of financial and commercial objectives.

This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new‑build homes offering the highest standards of luxury care.

To be considered for this position you must have proven experience in managing operations in a care home or similar healthcare setting.

• Provide effective leadership and management, including recruiting the right people and ensuring they are trained to complete their role. Foster a positive and inclusive work culture that aligns with the company values.
• Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets.
• Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement action plans to maintain compliance and manage risks.
• Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents.
• Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner.
• Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management and the regional operations director.
• Identify training needs for the managers to enhance their skills and knowledge. Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance.

• Excellent people‑management skills, with the ability to motivate and inspire staff to deliver exceptional service.
• Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry.
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
• Ability to analyse data and make informed decisions to achieve business objectives.
• Knowledge of best practices in quality care and environment for elderly residents.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Hold a full UK driving licence.

The successful Operations Manager will receive an excellent salary up to GBP
70,000 per annum, depending on experience. This exciting position is a permanent full‑time role working 40 hours a week from 9am to 5pm.

• Monthly Car Allowance
• Comprehensive induction and training programme
• Opportunities for career development and progression
• Employee Assistance Programme
• Blue Light Card Scheme
• Loyalty Bonus
• Full DBS disclosure pay
• Excellent performance‑related bonus
• 25 days annual leave plus bank holidays entitlement

Reference

For this fantastic job role, please call on 638 or send your CV.

Seniority level:
Mid‑Senior level |

Employment type:

Full‑time | Job function:
Management | Industries:
Advertising Services