Customer Care Coordinator

New Homes Customer Care Coordinator

Location:

Lancashire (Office-based)
Salary: £26,000

Hours:

Monday–Friday

We’re seeking a proactive and organised Customer Care Coordinator to join a successful new homes developer based in the Lancashire area. If you’re passionate about delivering excellent customer service and enjoy working in a fast-paced office environment, this role offers a great opportunity to grow within a supportive team.

Key Responsibilities

* Serve as the primary point of contact for homeowners regarding post-completion queries and reported defects

* Log, monitor, and manage customer issues from first contact through to resolution

* Coordinate remedial works by liaising with contractors, site teams, and internal departments

* Maintain clear, consistent communication with customers and provide timely updates

* Ensure accurate records are kept in line with company processes

* Support the wider customer care team with general administrative duties

About You

* Background in customer service; experience in construction, housing, or property is advantageous

* Confident, calm communicator with strong interpersonal skills

* Highly organised with excellent attention to detail

* Comfortable managing multiple tasks in a busy office setting

* IT proficient; experience with CRM systems is a plus

What We Offer

* Monday–Friday working pattern

* Friendly office environment

* Opportunities for career progression within a respected residential developer