Service Advisor

• 08:30-17:00 Monday – Friday (there is flexibility in this for the right candidate)
• £ per annum

We’re seeking a dynamic, approachable, and meticulous Service Advisor to join our team.

Our workshop undertakes all kinds of jobs from routine maintenance through to complete restorations plus modifications and upgrades.

You’ll be the welcoming face and trusted voice our customers turn to for vehicle servicing, repairs, and advice. You’ll support our customers every step of the way, from booking in, through progress updates to collection and after sales.

Working closely with our experienced Workshop Controller, mechanics and Director you’ll ensure that every customer has a great experience from start to finish.

A background in automotive, engineering or production planning would be a distinct advantage although we firmly believe in recruiting for attitude and training for skills so if you’re great with customers and have an interest in vehicles or engineering we’d still like to hear from you.

• First point of contact for all workshop customers.
• Explain our process and book in work.
• Arrange transport for collections and deliveries.
• Use your skills to upsell additional workshop services & parts to maximise profitability for the business.
• Produce job cards.
• Keep customers informed about progress & costs.
• Work with our workshop team to ensure a smooth workflow.
• Order parts & book out stock for jobs as required.
• Collate information for invoicing & WIP.
• Monitor jobs against estimates and work with the team to resolve issues.
• Coordinate vehicle transport.
• Manage customer queries or issues in a professional manner.
• Ensure all Health & Safety, Environmental and Company policies and procedures are adhered to.

• Clear and confident communication with customers, suppliers and colleagues verbally and electronically.
• A flair for customer care.
• Ability to multitask.
• Full UK driving licence (HGV Class 2 would be a bonus).
• Automotive, engineering or technical experience or an aptitude for the same.

• Working hours 08:30-17:00 Monday – Friday (there is flexibility in this for the right candidate).
• 28 days holiday including Bank Holidays increasing with length of service.
• Generous company pension scheme.
• Health cash plan (after 1 year employment).
• Support & training for personal & professional development.
• Work wear provided.
• On-site parking.
• Pleasant location in Bentham, 30 mins from Lancaster.
• Cycle to work scheme.
• The position is permanent with a three-month probationary period.

• Opportunity to build long lasting customer and supplier relationships.
• Experience working in a dynamic business environment.
• Collaborative and fun workplace with a really lovely team.

We welcome applications from all, irrespective of background, gender, ethnicity, race, beliefs, disability, sexual orientation or age.

Salary depending on experience: £ per annum.