Client Relationship Manager

At Star Vale, we specialise in providing lottery management expertise to charities, not-for-profits, and hospices across the UK, helping them maximise their impact and fundraising potential. We are part of the Jumbo Interactive Group (ASX-300 JIN) and have partnered with over 15,000 good causes worldwide, raising more than £132 million last financial year. Innovation is at the core of what we do and we empower our lottery and not‑for‑profit partners to raise funds for vital causes in an environment that encourages creativity, growth and fun.

You will play a key role in maintaining our client relationships, growing existing accounts and ensuring client satisfaction and retention. Reporting to the Lead Relationship Manager, your contributions will directly impact our lottery client success and their fundraising goals.

You will develop and maintain strong relationships with our existing lottery clients, serving as their main point of contact. Working with internal teams, you will coordinate solutions, identify opportunities to enhance current offerings and provide clients with industry updates. You will also resolve issues promptly, focusing on positive client experiences while implementing strategies for client retention and account growth.

• Demonstrable experience of success in a client services, relationship management or account management role.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem‑solving abilities.
• Ability to work effectively with cross‑functional teams.
• Customer‑focused mindset with a commitment to delivering exceptional service.
• A dedication to fundraising and a genuine interest in helping charities and good causes.

• Experience working within the charity sector or a previous background working within a lottery business and/or vendor to the lottery industry.

£28,000–£30,000 per annum, depending on experience.

We pride ourselves on being more than just a workplace – we are a large, friendly team that thrives on collaboration and shared purpose. Based at our office in Galgate, our hybrid working model blends in‑office collaboration (3 days per week) with WFH flexibility (2 days per week) after completing your onboarding.

• Your birthday off perk.
• 25 days annual leave, plus public holidays.
• Ability to purchase additional annual leave.
• Commitment to Diversity, Equity, and Inclusion across the employee career journey.
• An Employee Assistance Programme providing free counselling and coaching sessions to improve your well‑being.
• Focus on talent management, including career and skills development.
• A short‑term incentive programme that rewards your contributions with an annual bonus, dependent on company performance.
• Free on‑site parking.