Service Advisor

Overview

First Military Recruitment are currently seeking a Service Advisor on behalf of one of our clients.

You’ll support customers every step of the way, from booking in, through progress updates to collection and after sales.

Working closely with an experienced Workshop Controller, Mechanics and Director you’ll ensure that every customer has a great experience from start to finish.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

• First point of contact for all workshop customers.
• Explain process and book in work.
• Arrange transport for collections and deliveries.
• Use your skills to upsell additional workshop services & parts to maximise profitability for the business.
• Provide customer estimates.
• Produce job cards.
• Keep customers informed about progress & costs.
• Work with workshop team to ensure a smooth workflow.
• Order parts and book out stock for jobs as required.
• Collate information for invoicing & WIP.
• Monitor jobs against estimates and work with the team to resolve issues.
• Coordinate vehicle transport.
• Manage customer queries or issues in a professional manner.
• Ensure all health & safety, environmental and company policies and procedures are adhered to.

• Clear and confident communication with customers, suppliers and colleagues verbally and electronically.
• A flair for customer care.
• Ability to multitask.
• Solid admin & IT skills (MS Office etc). Sage 50c experience is desirable.
• Full UK driving licence (HGV Class 2 would be a bonus).
• Automotive, engineering or technical experience or an aptitude for the same.

• Working hours  Monday – Friday (there is flexibility in this for the right candidate).
• 28 days holiday including Bank Holidays increasing with length of service.
• Generous company pension scheme.
• Health cash plan (after 1 year employment).
• Support & training for personal & professional development.
• Work wear provided.
• On-site parking.
• Pleasant location in Bentham, 30 mins from Lancaster.
• Cycle to work scheme.
• The position is permanent with a three-month probationary period.

Salary: £27,000 – £37,000 per annum

Location:

Lancaster