Mortgage Loan Processor

Mortgage Loan Processor

Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. We are strongly committed to providing the highest level of quality service to our members, recognizing that our outstanding employees make it all happen.

Are you a professional in the financial industry looking for a growing company to expand your career? This position may be the right fit for you! We are searching for someone with mortgage or finance experience who has a desire to grow in the mortgage industry. The ideal candidate will demonstrate exceptional multi‑tasking, strong communication skills with both members and vendors, and the ability to grasp changing concepts quickly.

This position will be located on‑site at either our Corporate Headquarters in Lancaster, SC or our back office operations center in Rock Hill, SC. Remote work is not available at this time.

The primary function of the Mortgage Loan Processor is to serve as the single point of contact for our members throughout the mortgage process and ensure each file is processed in a timely manner with accuracy. The role involves gathering all required documentation, preparing the loan for Underwriting, and providing exceptional member service from initial disclosure to closing, maintaining ongoing communication with all members in process.

• Guide all mortgage applicants through the mortgage process by following the set communication protocol guidelines and performing additional follow‑up with members when needed.
• Verify file information from Mortgage Application Processor and Mortgage Loan Officer.
• Review and confirm the submitted interest rates based on the interest rate sheet, determine when the interest rate can or cannot be locked, and lock application rates when needed.
• Work closely with Mortgage Loan Officer and mortgage staff to ensure mortgage loan applications are handled in a professional and timely manner.
• Must have excellent time management and organization skills, high level of accuracy, and the ability to multi‑task in a fast‑paced environment with a high volume work queue.
• Must maintain integrity of all member sensitive data.
• Satisfy all loan conditions when received from Mortgage Underwriter, track outstanding documents and follow up with member to collect all required documentation for the mortgage loan.
• Ascertain loan file readiness for underwriting and submit files to the assigned Mortgage Underwriter.
• Validate that each loan file approval is within the established lending guidelines.
• Review credit reports for derogatory credit lines or disputes and other important factors.
• Proficiently utilize Mortgage Bot, Imageflow and Doc Magic when preparing initial and final mortgage documents.
• Communicate with other industry professionals, including but not limited to appraisers, settlement agents, county clerks and insurance companies.
• Request a real estate appraisal from a licensed real estate appraiser and follow‑up until appraisal is received.
• Request preliminary real estate title opinion or title commitment and follow‑up until legal work is received.
• Verify insurance by obtaining a copy of the policy and must be able to verify policyholders, property address, coverage amounts, policy dates and premiums.
• Ensure that loan files contain documents with proper signatures, dates, HMDA, escrow and other relevant data. Upload and accurately index all required mortgage documentation into Image Flow.
• Set and confirm closing dates with the member and attorney along with adding or updating the information on the SharePoint Closing Calendar.
• Reflect efficiency and a positive member experience by creating a culture of accountability and high productivity.
• Must verify borrower’s verification of employment and verification of mortgage/rent when needed.
• Achieve production goals as established by Founders Federal Credit Union.
• Comply with Founders’ policies and procedures, as well as applicable laws, regulations, and statutes issued by…