Reverse Logistics Warehouse Admin

Join to apply for the Reverse Logistics Warehouse Admin role at Trail Appliances BC
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Reporting to the Warehouse Supervisor, this role is responsible for managing returns to the warehouse along with picking, loading, scanning, and returning products to suppliers. We look for an enthusiastic Reverse Logistics Warehouse Administrator who can help us deliver experiences, not just products.

Starting at $23.10 per hour with guaranteed yearly wage progression. Scheduled from Tuesday to Saturday, 9:00 am to 5:30 pm.

• Warehouse Operations – process, pick, pack, and prepare incoming customer orders for shipment.
• Receive, verify, unpack, and sort incoming materials efficiently.
• Maintain accurate inventory records using the warehouse management system (WMS / ERP).
• Safely operate warehouse equipment in accordance with company safety procedures.
• Maintain warehouse cleanliness, organization, and safety standards at all times.
• Returns Receiving & Daily Planning – manage daily inbound returns of all types, including customer returns, delivery returns, supplier returns, damaged units, and exchanges.
• Review and plan daily incoming returns to ensure timely processing and workload prioritization.
• Perform daily receiving and accurate system entry of returned units.
• Returns Processing & Disposition – process returns daily and determine appropriate disposition (repair, resell, return to supplier, scrap, or transfer).
• Physically move returned units to designated warehouse locations using appropriate equipment (e.g., dolly) following safety guidelines.
• Maintain clean, organized return zones and staging areas.
• Supplier Claims & Policy Compliance – understand and comply with supplier return and claims policies; submit claims accurately and within required timelines; track and follow up on submitted claims daily.
• Inventory & Reverse Logistics Coordination – work closely with the Reverse Logistics team weekly; support and monitor inventory transfers related to returns and reverse logistics; assist in reconciling return inventory and identifying discrepancies.
• Documentation & Communication – upload, scan, and maintain all return-related documentation and paperwork; ensure required paperwork is uploaded to the appropriate Microsoft Teams channels; communicate issues, discrepancies, risks, or delays promptly to relevant stakeholders.

• Proficient in Microsoft Office programs.
• Ability to quickly learn new systems and processes.
• Exceptional communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Forklift certification preferred.
• Self‑starter with the ability to take initiative and think critically to seek out information and solutions independently.
• Experience working independently and in partnership with other team members.
• Strong organization, time‑management, and prioritization skills required for a dynamic, fast‑paced environment.
• Must be legally eligible to work in Canada with a valid work permit.

• Competitive salary.
• Extended Health Benefits.
• Generous employee discounts.
• Career Development Opportunities.
• Company events.
• Fun and dynamic work environment where your strengths and personality shine.

Working at Trail Appliances means joining an entrepreneurial‑minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada, growing rapidly with over 500 employees spread across ten showrooms, three outlet centres, and four offices in the Lower Mainland.

• Integrity – Do what’s right, even when no one is looking.
• Improvement – Do it well. Then do it better.
• Caring – Put ourselves in others’ shoes.
• Authenticity – Value people, not pretense.
• Determination – Push through obstacles.

We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.