Warranty Coordinator

Warranty Coordinator (18 Month Contract)
Leavitt Industrial Group  is a long-term owner and operator of industrial-focused businesses across North America. Formerly known as Venturis Capital, our organization has spent decades building and investing in strong, service-driven businesses. We have grown into a distinct group of aligned companies that support a broad spectrum of industrial sectors.

Our approach is steady and proven. We acquire and support businesses with strong leadership, a people-first culture, and the potential to grow. We believe in growing with our people, not just our numbers. Our group is built on trust, earned through performance, and reinforced through consistency.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Industrial Group is looking for an organized  Warranty Coordinator  to join our team in  Langley, British Columbia . As the Warranty Coordinator you will coordinate and manage manufacturer warranty claims from initial review through submission, payment and resolution

As the Warranty Coordinator your key responsibilities will include:

Review service reports, technician documentation, labour, parts and repair costs to ensure warranty claims are accurate and complete

Verify warranty eligibility and compliance with OEM policies, procedures and submission deadlines

Prepare, submit and manage warranty claims through to payment or resolution, including appeals and disputed claims

Monitor warranty work in progress, outstanding claims and credit memos to support timely financial recovery

Process and reconcile OEM warranty credits, investigate discrepancies and ensure accurate cost allocation

Complete equipment warranty registrations, receiving inspections and required in-service documentation

Maintain accurate warranty records across ERP, CRM and manufacturer systems

Coordinate warranty campaigns, service bulletins, failed parts returns and new product warranty requirements

Provide warranty guidance to Service, Parts, Sales, customers and OEM partners across Canada and the US

Track and report warranty KPIs, including claim volumes, recovery rates, outstanding claims and registration accuracy

Identify opportunities to improve claim quality, reduce processing delays and streamline warranty processes

Support ERP system changes, process standardization and team coverage as required

Required

Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

High school diploma or equivalent required; post-secondary education in business administration or a related field is an asset

One to three years of experience in warranty administration, dealership service operations or a similar role preferred

Experience in material handling, heavy equipment, automotive or industrial equipment is an asset

Ability to interpret technical repair documentation and understand basic mechanical terminology

Strong computer skills, including Microsoft Office, particularly Excel; experience with ERP systems and manufacturer warranty portals is an asset

Strong analytical, organizational and problem-solving skills

Excellent written and verbal communication skills

Ability to manage competing priorities, meet deadlines and work independently

High level of accuracy, accountability and attention to detail

Collaborative, customer-focused approach with a willingness to learn and improve processes

Leavitt Industrial Group is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

Company paid medical health…