Administrative Assistant, Enrolment Operation

Location: Fort Langley

Enrollment Operations Staff:
Full Time- no fixed term Langley Township, BC, CA

3 days ago

Requisition

Salary Range: $42,000.00 To $45,000.00 Annually

Position Purpose and Summary
The Administrative Assistant, Enrolment Operations provides essential support within Trinity Western University’s enrolment and student services ecosystem. This role blends front-line service, administrative support, and digital communication management.

As the first point of contact for many prospective students, families, and campus visitors, the Assistant ensures a welcoming, responsive, and professional experience. The role also supports enrolment logistics, campus visit coordination, and CRM data integrity, contributing to smooth enrolment processes and effective cross-departmental collaboration.

Key Areas of Accountability
Reception & Campus Engagement

Maintain a welcoming and professional environment for campus guests, prospective students, and current students

Oversee the reception area, ensuring cleanliness and order

Issue guest parking passes and campus maps when needed

Open and close the Enrolment Office daily

Digital & Front Desk Communication

Respond promptly and professionally to phone calls, text messages, online tickets, TWU chat inquiries, and walk-ins in line with service-level standards

Monitor and clear ticket queues daily, ensuring timely resolution and follow-up

Provide Tier 1 support for student services (e.g., admissions, recruitment team, financial aid) where possible

CRM Data Integrity

Regularly review CRM records for duplicates and perform de-duplication tasks

Support data entry and admissions-related processes as required by Enrolment Management Leadership

Maintain up-to-date knowledge of TWU’s programs, services, and campus infrastructure

Serve as a central “Information Resource” for visitors, staff, and students

Stay informed about TWU events and activities

Escalate complex requests, issues, or system outages to Tier 2 support promptly and effectively

Process returned mail and update CRM records accordingly

Provide general administrative support to the enrolment operations team and leadership

Team Participation and Involvement

Actively contribute as a member of the Enrolment Operations Team, by offering feedback, sharing ideas, and supporting team goals

Collaborate with colleagues and stakeholders to deliver world-class customer service with efficiency and humility

Key Interactions
Key Internal Departments / Teams Interaction:  TWU community, faculty, staff, current students

Reports   :  Not Applicable

Reports   to   :  Manager, Enrolment Operations

Key External Stakeholders:  General public, prospective students, alumni, parents, and friends of TWU

Job Standards and Requirements
Education  :
Post-secondary degree or diploma in business, administration or a related field.

Experience  :

1 to 2 years of customer service and/or help desk experience is preferred

Proficiency with computers; comfortable navigating web-based applications

Working knowledge of Microsoft office Suite (Word, Excel, Outlook)

Experience working in a university, college, or educational services setting is an asset

Knowledge and

Skills:

Understanding of confidentiality standards and privacy legislation (e.g. FOIPPA in BC)

Knowledge of customer service best practices in professional or educational contexts

Familiarity with CRM systems (e.g. Salesforce, Jenzabar, or similar) is an asset

Understanding of post-secondary enrolment processes is an advantage

Strong interpersonal and communication skills both written and verbal

Ability to manage multiple administrative and service requests simultaneously in a high traffic environment

Proficiency in handling difficult conversations with grace, professionalism, and empathy

High level accuracy in managing records,…