Administrative Assistant

Position: Administrative Assistant (12 Month Contract)
Temporary Full Time
The Disability Management Services Office (DMSO) is seeking a highly organised and customer-focused Administrative Assistant. A primary responsibility of this position is managing incoming calls through the department's toll-free line, providing callers with professional and timely assistance, and directing inquiries to the appropriate team or resource. In addition to telephone support, the successful candidate will provide administrative support including invoice processing, mail and correspondence, maintaining client information, and document and records management.

What you will do

Manage incoming calls received through the department's toll-free reception line as a primary responsibility

Provide professional, courteous and timely service to employees, clients, service providers and other callers

Respond to general inquiries and help direct callers to the appropriate team, contact or resource

Gather relevant information from callers to support appropriate routing and follow-up

Manage multiple inquiries and priorities while maintaining a high standard of customer service

Process invoices and enter invoice information for payment

Open, sort and prepare incoming mail

Scan and upload mail into the document imaging system and create tasks for team members to review and action

Prepare and mail correspondence to employees, clients and service providers

Maintain employee and client information in Canada Life systems, including updating contact and banking information

Investigate returned mail and resend correspondence as appropriate

Manage the distribution of files requested from the Records Centre

Provide additional administrative support as required

What you will bring

Completion of high school or equivalent

Demonstrated experience providing customer service or telephone/reception support

Strong verbal communication skills and confidence handling a variety of caller inquiries

Excellent customer service skills, with the ability to remain professional, patient and courteous

Strong listening and problem-solving skills with the ability to determine where inquiries should be directed

Ability to manage a steady flow of incoming calls while balancing administrative responsibilities

Strong keyboarding skills (50 wpm) and accurate data-entry skills

Proficiency with Outlook, Word and Excel

Well-developed organizational, time-management and prioritisation skills

Ability to work effectively both independently and as part of a team

Strong attention to detail and accuracy

The base salary for this position is between  $38,700 - $52,400  annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer
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