Sr. Manager of People Operations

About Us

1 in 25 adolescents and young adults will be diagnosed with serious mental illness. The majority of these families struggle to get care. Flourish ((Use the "Apply for this Job" box below).) is here to ensure that everybody gets the same access to great care.

About the Position

We are seeking a strategic, experienced
Senior Manager of People Operations
to join our People Operations team. This role is ideal for a seasoned HR leader who thrives in growing organizations, brings deep expertise in multi-state compliance and team management, and can lead the evolution of our People Ops function as we grow from a small to large organization.

You are a great fit for this role if you are both a strategic builder and hands-on operator. No employee request is too small for your attention, but you also bring a wealth of perspective on how we can build better HR team functions in a remote environment. You will oversee core People Ops functions spanning employee relations, benefits and HRIS administration, leave administration and compliance — while managing and developing a team of collaborative HR professionals.

You must be mission-aligned and deeply committed to supporting teams doing incredibly important work in the mental health space.

Role Responsibilities Strategic Leadership & Team Management

• Lead and develop a team of HR professionals, providing coaching, mentorship, and performance management.

• Build and scale the People Ops function to support organizational growth and health.

• Be consistently hands-on while strategically delegating and training team members to take ownership of key functions as the team expands

• Foster a culture of continuous improvement, regularly assessing and optimizing People Ops processes and systems

HR & Employee Relations

• Manage complex employee relations matters including disciplinary actions, investigations, and terminations

• Oversee FMLA administration, ADA accommodation requests, and other leave management programs across all organizations

• Conduct regular audits of HR practices, policies, and employee files to ensure compliance and mitigate risk

• Act as an escalation point for sensitive or high-stakes employee situations

• Model Flourish values in challenging moments and coach team members to do the same

Multi-State Compliance & Risk Management

• Oversee employment law compliance across multiple states, ensuring adherence to federal, state, and local regulations

• Stay current on evolving employment legislation and proactively implement policy and process changes

• Partner with Director of People Operations on compliance matters and risk mitigation strategies

Benefits & HRIS Management

• Oversee benefits administration across multiple organizations, ensuring competitive and compliant offerings

• Manage annual benefits renewal processes, vendor relationships, and employee communications

• Lead open enrollment processes and serve as escalation point for complex benefits issues

• Oversee HRIS and ATS administration, ensuring data integrity and system optimization

• Develop and track key People Ops metrics to inform strategic decisions

• Ensure accurate and compliant employee records and documentation across all systems

Qualifications Required

• Bachelor's degree in Human Resources, Business Administration, or related field

• 8+ years of progressive experience in People Operations or HR, with at least 3 years in a people management role

• Extensive experience managing complex employee relations matters, including disciplinary actions, investigations, and terminations

• Expert knowledge of FMLA, ADA, and other leave management programs

• Deep expertise in multi-state employment law compliance and risk management

• Demonstrated success scaling HR operations in a growing organization (mid-size to large company experience preferred)

• Exceptional…