WIOA Youth Assistant Manager

• Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*
• To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

• Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*
• To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*

The WIOA Youth Assistant Manager provides leadership and supervision of the W.I.O.A. (Workforce Investment and Opportunity Act) Youth programs and Jobs for Michigan’s Graduates programs in Eaton and Clinton County. The WIOA Youth Assistant Manager is responsible for monitoring referral caseload sizes of both In-School Youth Programs and Out-Of-School youth programs delivering WIOA Youth services and Jobs for Michigan’s Graduates programs.

This position is responsible for providing problem solving and emergency participant intervention, coordinating services with community partners and referral sources, responding to requests for information, and reviewing and approving education, training, and support service payments. The Assistant Manager will also act as a Career Coach for a small caseload of program participants and be responsible for supervising a small team of Youth Services staff.

• Monitor referrals and caseloads for program eligibility, compliance, documentation and adherence to policy.
• Train and supervise program staff, monitor for staff compliance with program requirements.
• Provide problem solving and emergency participant intervention as needed.
• Conduct file audits to assure compliance with all Capital Area Michigan Works! (CAMW!), State, and Peckham standards.
• Ensure contractual obligations are met and performance measures reached to remain in good standing with contracts
• Review and approve client supportive service requests.
• Serve as a point of contact for Capital Area Michigan Works! Employment Services and Administration.
• Attend meetings as required by CAMW! Peckham and other partner agencies.
• Assist in managing program budgets, contract modifications and monitoring expenses to meet contract requirements.
• Make continuous improvement efforts in program design, service delivery, and customer service in order to meet the changing needs of stakeholders and to exceed established performance expectations as defined in the contract.
• Direct, plan, and implement policies, objectives, and activities of the organization with monitoring and prioritizing the workflow of staff.
• Sign checks for supportive services vendors and reimbursement to participants.
• Assist with month end billing, accruals and credit card expenses.
• Prepare responses to CAMW! and the Accountability Committee in regard to program performance outcomes.
• Utilizing the OSMIS and the APEX database for performance measures.
• Creating enrollment and termination tables for Career Services and Training for client served.
• Participate in community and employer events with CAMW! and Peckham, Inc.
• Meet or exceed established performance expectations as defined in the contract.

• Conduct client intake and orientation.
• Prepare and maintain records and case files, including documentation such as clients’ personal and eligibility information, services provided, narratives of client contacts and relevant correspondence.
• Develop individualized plans of service that fit clients’ aptitudes, education levels, physical abilities,…