Technical Customer Support Specialist

Technical Customer Support Specialist ( Remote)

Location: Remote ( Must work CST hours)

Pay Rate: $23–$28/hr (Weekly pay Medical Benefits)

Duration: 6 months (strong potential for extension)

Schedule: Full-time, Monday–Friday, 8:00 AM–5:00 PM CST

• Technical Customer Support
  
  Experience:
  
  1–5 years of experience in technical support in a customer-facing technical role.
• Must have Excellent Written & Verbal Communication: Strong professional communication skills, including excellent grammar , the ability to write polished customer emails , and respond clearly and professionally through live chat . Must be articulate, engaging, and comfortable speaking with customers.
• Customer Service & Problem-Solving: Strong customer service mindset with the ability to ask the right questions, understand customer concerns, troubleshoot issues, and take ownership of customer requests through resolution.
• Ticketing Systems: Hands-on experience using ticketing or case management systems such as Zendesk, Jira, or similar platforms. Must be comfortable managing a high volume of customer requests and maintaining organized ticket queues.
• Important: The company is looking for someone who communicates exceptionally well, asks the right questions, actively engages in conversations, and demonstrates a genuine commitment to customer service. They are not looking for someone who simply sits back and provides minimal responses.

Our client provides technology solutions that help brands and retailers connect with consumers through customer-generated content, digital shopping experiences, and consumer insights. Their platform helps businesses collect and distribute content across retail, social, and search channels while using real-time feedback and analytics to improve customer engagement and business results. The Technical Customer Support Specialist provides front-line technical assistance and exceptional customer service to clients using the company’s technology platforms.

This role involves responding to a high volume of customer inquiries primarily through live chat, along with email and occasional phone support.

The ideal candidate is an excellent communicator who enjoys helping customers, knows how to ask the right questions, and can confidently guide customers through technical questions and issues. Strong written communication is especially important, as much of the daily workload involves responding to customers through chat and email. Candidates do not need advanced programming or engineering experience. However, they should have a basic understanding of common web technologies, including HTML, CSS, and JavaScript, and be familiar with what these technologies are and how they are generally used.

The company will provide training on its products and platforms. Success in this position will depend heavily on communication skills, customer service, problem-solving abilities, technical aptitude, and the willingness to learn.

• Respond to a high volume of customer inquiries primarily through live chat, with additional support provided through email and occasional phone interactions.
• Provide professional, clear, and timely responses to customer questions, ensuring excellent grammar, written communication, and customer service throughout each interaction.
• Ask thoughtful questions to understand customer concerns, gather relevant information, and identify the appropriate next steps for resolving issues.
• Troubleshoot basic to moderately complex technical issues related to the company’s products and technology platforms.
• Manage customer support tickets from initial contact through resolution, ensuring accurate documentation, appropriate follow-up, and timely responses.
• Navigate ticketing…