Administrative Assistant Senior

PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

Company

Vision:

We will provide a Full Commerce Solution

We will be World-Class at Every Service we offer

We will engage with our clients as a Strategic Partner

Customer Contact Center Support Representative

PFSweb is seeking Customer Contact Center Support Representatives to respond to inbound phone calls, upsell/cross-sell additional items and resolve customers' issues.

THIS IS A TEMPORARY ASSIGNMENT STARTING 3/11/2024 ending on/about 9/14/2024. THIS IS A VIRTUAL/REMOTE OPPORTUNITY

Flexibility is REQUIRED to work a schedule between the hours:

M-F 8am-8pm;
Sat 8am-4:30pm
***

Responsibilities:

• Respond to inbound calls for order placement
• Upsell and cross-sell additional items
• Answer inquiries while maintaining and updating the customer database
• Maintain a sense of urgency in responding to the customer's needs
• Be creative and go above and beyond when assisting our customers
• Accurate and efficient order entry and maintenance of customer files
• Ask probing questions and overcome objections

Qualifications:

• High School Diploma or equivalent
• 6 months of Customer Service experience (in person or over the phone)
• Pleasant and professional telephone etiquette
• Ability to adapt to the fast-paced internet environment
• Problem-solving skills
• Excellent judgment and decision-making skills
• Strong verbal and written communications skills
• Demonstrated customer service skills
• PC literate and basic typing skills (at least 25 wpm)
• Regular and punctual attendance is a must.
• Flexible to work schedule between the following hours
  - Shift: M-S 8 am-8 pm;
  Sat 8 am-4:30

Preferred Personal Characteristics

• Strong work ethic
• Dependable
• Ability to consistently follow through
• Positive attitude
• Self-motivated and able to work effectively without constant supervision
• Team-oriented and able to work collaboratively
• Effective communication and verbal skills
• Flexible and adaptable

Working Conditions, Mental and Physical Demands

• Must be able and understand verbal instructions
• Must be able to communicate with coworkers and customers daily by phone or in person
• Must be able to sit for extended periods of time
• Must be able to lift up to 15 pounds
• Must be able to write and read written email correspondences

Pre-employment background screening will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.

Required Skills Required Experience