Senior Project Manager – ServiceNow ITOM​/AIOps

Position: Senior Project Manager – ServiceNow ITOM / AIOps
# Senior Project Manager – Service Now ITOM / AIOps Apply
** Job#: 3055531
***
* Job Description:

**** Senior Project Manager – Service Now ITOM / AIOps
**** Role Snapshot
**** Title
* *** Senior Project Manager – Service Now ITOM / AIOps
**** Client
* *** Fortune 50 healthcare enterprise
**** Engagement
* *** Contract, client-side project leadership role
**** Capacity
* *** Full-time, 100% dedicated
**** Location
* *** Remote, Canada or United States
**** Canadian resources may have a faster onboarding path, but highly qualified U.S. candidates will also be considered.
**** Start
* *** Immediate. The ability to onboard and begin quickly is a major priority.
**** Duration
* *** Long-term engagement expected to continue through the current fiscal year and likely into the next.
**** About the Opportunity
**** Our client is launching a major AIOps initiative within its IT Operations, Governance and Operational Resilience organization. The company already manages IT operations through Service Now and is looking to mature that environment by introducing additional AI-driven capabilities, including Service Now Now Assist.
**** This is not a re-platforming effort. It is an enhancement of the existing Service Now ITOM environment designed to improve operational resilience, monitoring, efficiency and insight.
**** The initiative is still in its early stages. Executive leadership has approved moving forward, and the Senior Project Manager will join early enough to help define the project’s scope, structure, budget, governance and delivery approach before the broader implementation is fully established.
**** The ideal candidate is an experienced enterprise Project Manager who can bring structure to ambiguity, guide stakeholders through project formation and manage the initiative from planning through execution. Service Now ITOM experience is a significant advantage, but the core requirement is strong end-to-end project management expertise.
**** Key Responsibilities
*** Lead the end-to-end planning and delivery of an enterprise AIOps initiative within the client’s Service Now ITOM environment.
* Help define the initial project scope, objectives, work streams, milestones, budget and resource requirements.
* Establish the project structure while the initiative is still being shaped, ensuring the program starts with clear governance and accountability.
* Develop and maintain integrated project plans, schedules, RAID logs, dependencies and status reporting.
* Coordinate across IT operations, governance, operational resilience, Service Now technical teams, business stakeholders and external partners.
* Facilitate project discovery, planning sessions and stakeholder alignment.
* Translate technical and operational requirements into clear project activities, ownership and delivery milestones.
* Manage project scope, timeline, budget and stakeholder expectations from initiation through implementation.
* Track project financials, forecast spending and report on budget variances, subject to the level of financial-system access provided.
* Identify delivery risks, dependencies and decision points, and escalate them appropriately.
* Provide clear project updates to senior and executive stakeholders.
* Maintain project information within the client’s established project portfolio management environment.
* Ensure project governance follows the client’s existing standards rather than creating a separate Service Now-based project management process.
* Support operational readiness, implementation planning and the transition of new capabilities into ongoing operations.
* Bring practical recommendations, lessons learned and leading practices from similar enterprise Service Now or IT operations initiatives.
** Required Qualifications
*** Significant…