Director - Service

Company Profile

With over 80 years of innovation, JCB is the world's largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents—including the United States, the United Kingdom, India, and Brazil—JCB produces a diverse portfolio of more than 300 products. These include telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors.

At the heart of JCB's success are its people. As a family-owned business, we are accountable to our customers—not shareholders—which gives us the flexibility to focus on long-term innovation and delivering real value. This independence allows us to continuously develop advanced technologies and integrate them into equipment designed to perform in the toughest environments while maximizing customer productivity.

At JCB, we stand behind our products—and our name—with pride and commitment to quality.

Position Purpose

The Director - Service, Texas is responsible for providing strategic leadership, direction, and execution of JCB North America's Product Support and Service operations throughout the Texas Region. This position serves as the senior regional leader for dealer service performance, customer satisfaction, warranty administration, technical support, aftermarket growth, and operational excellence. The Director will develop and execute regional service strategies that drive market share growth, customer retention, dealer profitability, and industry-leading product support performance.

Working closely with dealer principals, service leadership teams, sales leadership, product support personnel, and corporate stakeholders, this individual will ensure the JCB dealer network delivers a best-in-class ownership experience while achieving regional revenue and profitability objectives. This role is instrumental in strengthening dealer capability, enhancing customer loyalty, expanding aftermarket sales, and supporting the continued growth of JCB throughout Texas.

Position Type

Full Time, Exempt

Location

Texas

Benefits And Other Compensation

• medical, dental, and vision insurance
• 401 (k) retirement plan
• paid time off and paid holidays

Application Process

Applications will be accepted through Careers | JCB Careers | JCB Jobs | JCB or via Linked In. The anticipated application window will close on November 20, 2026.

Major Tasks, Responsibilities & Key Accountabilities Strategic Service Leadership

• Develop and execute the regional Product Support strategy aligned with JCB North America's growth objectives.
• Lead all service-related initiatives focused on improving dealer performance, customer experience, machine uptime, and aftermarket profitability.
• Serve as the primary regional advocate for Product Support, ensuring customer and dealer needs are effectively represented within the organization.
• Create and implement strategic plans that support dealer growth, operational excellence, and market penetration.

Dealer Development & Performance Management

• Oversee dealer service performance against the standards established in the JCB North America Dealer Standards Program.
• Lead dealer development initiatives focused on improving service capability, technician proficiency, customer responsiveness, and operational efficiency.
• Conduct regular business reviews with dealer leadership teams to evaluate performance and establish improvement plans.
• Partner with Dealer Development and Commercial teams to identify opportunities for network expansion and increased market coverage.
• Drive dealer accountability through performance metrics, scorecards, and continuous improvement initiatives.

Customer…