Account Specialist – Orders Management

Career Area: Sales

Compensation Grade: 21

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Account Specialist – Orders Management

£33,760 – £42,210 (depending on experience)

Larne

• 25 days annual leave plus bank holidays
• Up to 10% bonus
• Contributory pension scheme – Caterpillar will double the employee's contribution up to 6%
• Contributory share scheme – Caterpillar will match 50% of the employee's contribution
• Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase

• This position requires up to 5% travel
• There is a requirement of 5 days in the office a week
• Please note that due to Christmas period the recruitment process will take longer than usual and we are planning to start interviews second week of January

• Relocation package:
  No
• ISE:
  No
• Downgrade:
  No

The world needs more energy—and at Caterpillar, we make it happen.

Our Power & Energy segment supports customers in oil and gas, power generation, marine and industrial applications, including Cat® machines. The product and services portfolio include reciprocating engines, generator sets, gas turbines and turbine-related services, the remanufacturing of Caterpillar engines and components and remanufacturing services for other companies, and product support of on-highway vocational trucks for North America. Power & Energy is also developing the advanced power sources of the future and is working on many solutions to help our customers lower their carbon footprint.

From drilling for oil to transporting natural gas, and from powering cities to fuelling data centres, Caterpillar Power & Energy drives progress across the global energy value chain. Our unmatched portfolio and expertise enable us to deliver reliable solutions for diverse industries and applications.

At Caterpillar Power & Energy, we’re committed to powering the world—today and for generations to come.

An Account Specialist position has arisen within the Order Fulfilment Department. The Order Fulfilment team is responsible for the management of prime product orders for Caterpillar dealers within Europe, Africa and Middle East Region, from order entry through to shipment and delivery.

Based in Larne, Northern Ireland, the Account Specialist will manage Caterpillar prime product orders and related attachments received from assigned dealers on behalf of the Electric Power, Marine, Industrial and Oil & Gas business units within Power & Energy.

• Provide operational support to Power & Energy dealers
• Act as SME for other Account Specialists on tactical matters
• Resolve complex dealer issues requiring advanced problem-solving
• Manage commercial order processing and configuration requests
• Drive continuous improvement in systems, processes, and reporting
• Champion operational excellence within the team
• Coordinate end-to-end logistics from source to destination
• Ensure timely product delivery and maintain strong dealer relationships
• Deliver training and guidance to dealer network
• Maintain compliance with export documentation and invoicing standards
• Perform effectively in a fast-paced, multi-task environment

Customer Focus

• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to…