Technicien; ne bureautique - équipement détail

1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.

The selected candidate will join a dynamic team working on a major modernization project for printing systems. You will be part of a motivating environment where you can rely on the expertise and collaboration of experienced colleagues. We offer an innovative work setting that leverages the latest printing and document‑management technologies, while allowing you to develop your expertise within a large‑scale project that will have a direct impact on the efficiency of citizen services.

• Respond to Level 2 support calls related to the IT equipment used at the client’s site.
• Analyze and identify the root cause of issues.
• Escalate Level 3 cases to software and/or technical specialists.
• Document all interventions in the support system (Service Now).
• Forward calls to suppliers when required.
• Ensure follow‑up on interventions with stakeholders, clients, and suppliers.
• Maintain the inventory and repair records for all types of Mini‑Terminal devices.
• Initiate billing notices to the administrative department when needed (Mini‑Terminals).

• Répond aux appels de support de niveau 2 concernant le matériel informatique utilisé chez le client.
• Analyse et définit la source des problèmes.
• Réfère les cas de niveau III aux spécialistes logiciels et/ou techniques.
• Documente les interventions dans un logiciel de support (Service Now)
• Assure la transmission des appels aux fournisseurs, si requis
• Assure le suivi des interventions auprès des intervenant
  · e·s, de la clientèle et des fournisseurs.
• Maintient l'inventaire du parc et des réparations de tous les types d'appareils Mini‑Terminaux.
• Initie l'avis de facturation au service administratif au besoin (Mini‑Terminaux).

• Availability to work on a rotating schedule covering 24/7 operations.
• Excellent communication skills in both French and English, spoken and written.
• Diploma of Vocational Studies (DEP) or College Studies (AEC/DEC) in IT, electronics, computer support, or a related field.
• One year of experience in technical support, ideally in a multisite environment or supporting external clients.
• Experience diagnosing and resolving issues related to IT hardware (printers, terminals, peripherals, etc.).
• Experience using a ticketing system (e.g., Service Now) — a strong asset.

• Les techniciens sont appelés à couvrir du 24‑7, sur une base de rotation
• Excellentes compétences de communication en français et en anglais, à l’oral comme à l’écrit.
• Diplôme d’études professionnelles (DEP) ou collégiales (AEC/DEC) en informatique, électronique, soutien informatique ou domaine connexe.
• Un an d’expérience en support technique, idéalement en environnement multisites ou auprès de clients externes.
• Expérience en diagnostic et résolution de problèmes liés au matériel informatique (imprimantes, terminaux, périphériques, etc.).
• Expérience avec un outil de gestion de billets (ex. : Service Now) — un atout important.

Technicien(ne) bureautique - équipement détail

Life at CGI is rooted in ownership, teamwork, respect and belonging. You’ll have the support to develop your expertise within a large‑scale project that will have a direct impact on the efficiency of citizen services.

We invite you to become a partner from day one as we work together to bring our dream to life. That’s why we call ourselves CGI Partners rather than employees.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs.

As an equal‑opportunity employer, we ensure that you can perform your best during the recruitment process. If you require an accommodation, please inform your recruiter. For accessibility information, contact us via email. This email is strictly for accessibility requests and cannot be used for application status inquiries.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting