×
Apply for Jobs Apply for Jobs Post a Job Post a Job Local Jobs Home
Register Here to Apply for Jobs or Post Jobs. X
More jobs:
Digital Marketing Ecommerce

Customer Experience and Performance Specialist _ Digital Marketing

Job in Laval, Province de Québec, Canada
Listing for: Linen Chest
Full Time position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    Digital Marketing, Ecommerce
Job Description & How to Apply Below

Company Description

The Experience & Conversion Specialist improves product discoverability, PDP performance, and overall customer experience through optimized content, strong search foundations, and data-driven enhancements. This role bridges AI tools, UX, SEO/search, content, and merchandising to ensure product pages are accurate, compelling, and conversion ready.

Job Description

Core Responsibilities

1. SKU-Level Performance & Conversion Optimization

  • Analyze SKU-level metrics to identify underperforming products and key friction points.
  • Diagnose issues such as weak value props, low-quality media, missing attributes, or poor search visibility.
  • Support and enhance the Super PDP by ensuring priority SKUs feature enriched layouts, modules, and clearer product information.
  • Recommend and help implement updates that improve PDP clarity, usability, and conversion.
  • Collaborate on A/B testing to validate improvements and refine Super PDP elements.

    • 2. Search Optimization & Attribute Enrichment

  • Improve product discoverability through optimized attributes, metadata, categorization, and search-friendly content.
  • Support major onsite search and SEO initiatives.
  • Work with SEO, merchandising, and development teams to strengthen product visibility and resolve search gaps.

    • 3. PDP-Focused Conversion Rate Optimization (CRO)

  • Support CRO tests involving CTA placement, media galleries, enhanced sections, and layout variations.
  • Partner with UX/design and development teams to launch and analyze experiments that increase conversion.

    • 4. Product Data QA & Conversion Health Monitoring

  • Audit PDPs for broken media, incorrect pricing, missing information, and outdated content.
  • Maintain dashboards or trackers highlighting PDP health, completeness, and performance trends.
  • Ensure product content remains accurate, consistent, and conversion-focused across all touchpoints.

    • 5. Product Content Optimization

  • Support the Web Content team in optimizing clear, benefit-led product descriptions with accurate specs and enriched attributes.
  • Ensure PDPs include strong images, videos, and enhanced content.
  • Collaborate with content, design, and suppliers to keep product information complete and aligned.
  • Use AI tools to support content creation while maintaining accuracy and brand voice.

    • Additional Responsibilities

  • Act as the link between AI-generated content and final customer-facing pages.
  • Work with suppliers to gather missing product information and validate accuracy.
  • Manage review syndication and moderation to ensure reviews are properly matched to products and monitored for quality and relevance.
  • Support special projects aimed at improving overall web experience, including navigation, discoverability, and content presentation.
  • Maintain high attention to detail to ensure high-quality, conversion-ready product content.

    • Qualifications

    Technical & Specialized Skills

  • 2 to 5 years of experience in digital marketing, e-commerce, UX/UI, SEO, content management, or conversion rate optimization (CRO).

  • Experience working with Product Detail Pages (PDPs), product catalogs, or e-commerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.).

  • Strong knowledge of SEO (technical and content), including metadata, product attributes, and onsite search optimization.

  • Understanding of UX principles and user journeys
    , especially those related to conversion.

  • Experience with analytics tools such as Google Analytics, GA4, Looker Studio, Adobe Analytics
    , or similar.

  • Familiarity with PIM systems or CMS platforms.

  • Experience in CRO
    : A/B testing, performance analysis, and optimization recommendations.

  • Knowledge or use of AI tools to support content creation and optimization.

    • Analytical Skills

  • Strong data analysis abilities: interpreting dashboards, identifying trends, diagnosing performance issues.

  • Ability to evaluate SKU-level health, identify friction points, and propose data-driven solutions.

    • Content Skills

  • Excellent ability to write, edit, and optimize customer-facing digital content.

  • Experience enriching product content (images, videos, descriptions, specs, attributes).

    • Collaboration & Project Skills

  • Ability to work effectively with SEO, UX, design, development, merchandising, and supplier teams.

  • Experience in digital project coordination or cross-functional teamwork.

  • Exceptional attention to detail and strong commitment to content quality.

    • Nice-to-Have Assets

  • Basic knowledge of HTML or front-end fundamentals.

  • Experience with
    searchandising or onsite search tools (Algolia, Elasticsearch, etc.).

  • Experience managing product reviews (moderation, syndication).

  • Knowledge of the retail or high-SKU-volume e-commerce industry.

    • Education

  • Bachelor's degree in marketing, communications, e-commerce, UX, business analytics
    , or a related field.

  • Certifications in SEO, Google Analytics, UX, CRO
    , or similar (an asset).

    • Additional Information

    We offer

    Flexible work schedule, hybride Employee discount Free employee parking Life, medical and dental insurance ( 50% company paid)

    Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
    To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
     
     
     
    Search for further Jobs Here:
    (Try combinations for better Results! Or enter less keywords for broader Results)
    Location
    Increase/decrease your Search Radius (miles)

    Job Posting Language
    Employment Category
    Education (minimum level)
    Filters
    Education Level
    Experience Level (years)
    Posted in last:
    Salary
    Advanced Search