Sr. Asset Manager

Ready to ensure solar projects keep delivering impact for years to come? As Senior Asset Manager at Resonant Energy, you'll own the performance and long-term viability of our clients’ solar portfolios; monitoring systems, solving technical problems, and building the scalable program infrastructure that delivers on our mission.

What You'll Do:

You’ll serve as the manager for everything that happens after a solar project goes live. That means monitoring production across our clients’ portfolios, troubleshooting performance issues remotely and in the field, and coordinating repairs with technicians and installation partners. You'll manage client relationships through the full service lifecycle—from onboarding to resolving technical escalations—while ensuring incentive billing and credit allocation stay accurate and compliant.

Beyond day-to-day operations, you'll lead process improvement initiatives including migrating our systems from Google Sheets to Salesforce, develop program-level KPIs and profitability analysis, and supervise and develop direct report(s).

What Makes This Role Exciting:

This isn't just asset management, it's stewardship of clean energy infrastructure that’s actively reducing energy costs and building wealth in under-invested communities. You'll have real ownership over a growing program, with the opportunity to shape its systems, economics, and team from the inside. Every efficiency you create and every system you stabilize translates directly into expanded community impact.

You’ll Thrive If You:

• Are analytically sharp and technically fluent
• Have a direct and confident communication style
• Stay calm, compassionate and professional in high-stakes situations
• Enjoy balancing independent, detail oriented work with working collaboratively with diverse external stakeholders to deliver results
• Take true ownership of operational processes and systems and are always looking for ways to make them work better

Job Duties /Responsibilities Your Responsibilities System Monitoring and Troubleshooting

• Monitor production across operating project portfolio and identify performance concerns requiring intervention
• Independently troubleshoot system issues remotely and coordinate resolution with clients, installation partners, and technicians
• Plan and manage recurring site inspections; schedule and oversee maintenance site visits
• Ensure effective, efficient repairs through active problem-solving with technicians and clear billing determination (warrantied vs. non-warrantied work)
• Establish quality assurance standards for installation partner performance and hold partners accountable
  
  Serve as primary liaison between clients and repair technicians throughout service delivery
• Onboard new and legacy clients to monitoring program

Incentive Management

• Ensure ongoing billing matches solar production per project contracts; generate invoices for credit allocation and PPAs
• Maintain tracking system for credit allocation billing
• Provide client training on production data, billing processes, and credit allocation systems
• Report production data and credit allocation to relevant regulators

Process Improvement

• Identify and implement operational improvements that measurably reduce costs, improve service quality, or increase efficiency
• Develop and maintain O'M database tracking operational projects, performance data, maintenance tickets, and program economics
• Lead migration from Google Sheets to Salesforce through scoping, testing, and user feedback
• Build scalable systems and workflows that support portfolio growth without proportional staffing increase
• Collaborate with leadership on program planning, KPIs, and profitability analysis
• Manage performance and development of direct report(s), setting clear expectations, providing…