Safety​/Security Communications Specialist

Position: Life Safety / Security Communications Specialist

JLL empowers you to shape a brighter way
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Life

Safety/Security Communications Specialist - JLL What this job involves

The Life Safety/Security Communications Specialist is responsible for providing excellent customer service while supporting emergency and non-emergency communications operations in a fast-paced, multi-discipline operations center. This role monitors access control systems, surveillance systems, fire alarms, and critical system alerts while maintaining situational awareness of ongoing incidents. The specialist supports facilities operations and engages business continuity teams to help ensure the safety of personnel and protection of company assets.

This position also partners closely with security, Environmental Health & Safety (EH&S), facility operations, and crisis management professionals to support timely response and mitigation efforts during critical incidents.

What your day-to-day will look like

• Research required information using available resources
• Identify and elevate priority issues
• Route calls to the appropriate resources and complete assigned callbacks
• Process emergency calls for security, fire, EMS, and Haz Mat incidents while dispatching emergency services per established protocols
• Utilize Emergency Medical Dispatch guidelines to evaluate emergency phone calls and provide pre-arrival instructions
• Monitor access control systems, surveillance systems, fire alarm systems, and multi-site radio systems
• Create and monitor work orders for multiple sites using Corrigo and complete data entry within work request applications
• Utilize the Critical Event Management platform to communicate urgent messages and account for personnel during major events
• Liaise with EH&S, Facility Operations, Corporate Security teams, EMS, and law enforcement during incidents and emergencies
• Complete incident reporting and dispatch documentation using CAD systems

Required Qualifications

• High School diploma or equivalent
• Proficiency in Microsoft Word, Excel, and other Microsoft Office Suite applications
• Strong organizational, analytical, and multitasking skills
• Ability to work effectively both independently and within a team environment
• Excellent interpersonal, written, and verbal communication skills with a strong customer service focus
• Ability to function effectively in a dynamic and fast-paced work environment
• Ability to sit for extended periods of time
• Willingness to work 12-hour shifts, including nights, weekends, holidays, mandatory overtime, and during site closures or emergencies

Preferred Qualifications

• Associate's degree in a related field
• 2+ years of experience in security operations, law enforcement, emergency medical services, fire services, or a security operations center environment
• Experience with C-Cure 9000 Access Control Systems
• Experience utilizing video surveillance systems such as Milestone
• Experience with threat assessment and emergency mass notification systems
• Experience with CISCO phone systems
• CPR certification or course completion
• Emergency Medical Technician (EMT) certification
• Public Safety Telecommunicator certification

Location:

Onsite

Work Shift:

Pittman Schedule or 40-hour week schedules based on operational staffing needs.

Salary/Comp:
Shift differential eligibility of 8% and 10% based on assigned shift

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position

52,000. USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site
-Lawrence, NJ

Job Tags:
Access Control (AC), Access Control (AC), Adaptability, Analytical Thinking, Business, Camera Systems, Card Access Systems, Cardiopulmonary Resuscitation (CPR), Communication, Control System (Inactive), Customer Service, Data Entry, Dispatch (Logistics), Emergency Medical Response, Emergency Medical Services,…