Sales Support Administrator

Sales Support Administrator

Optima Recruitment are currently working with a growing and well-established business who are looking to recruit a Sales Support Administrator to play a key role in ensuring smooth communication between customers, suppliers, and engineers.

This is a varied and fast-paced role, ideal for someone with strong administration skills who enjoys problem-solving and working as part of a collaborative team.

The Role

As Sales Support Administrator, you will provide essential administrative and coordination support to the service and sales teams.

Key Responsibilities:

* Handling incoming phone and email enquiries relating to technical queries and orders

* Liaising with customers, suppliers and engineers to ensure accurate information flow

* Processing orders generated by the service department

* Obtaining supplier costs and confirming delivery times

* Raising and issuing customer quotations

* Carrying out calculations based on supplier pricing in the UK and internationally

* Liaising with suppliers and engineers regarding technical enquiries

* Coordinating with carriers to resolve delivery issues and ensure deadlines are met

* Providing progress updates on orders and deliveries to internal teams and customers

* Maintaining accurate and up-to-date records of enquiries, orders and quotations

Person Specification

* Previous administration experience

* Proficient in Microsoft Word and Excel

* Strong numeracy skills with excellent attention to detail

* Clear, confident communication skills with a professional telephone manner

* Flexible, adaptable and able to remain calm under pressure

* Reliable, proactive and a strong team player

Salary & Benefits

* Salary of up to £28,000 (depending on experience)

* Monday to Friday – normal office hours

* Excellent benefits package

* Full training provided