Neighbourhood Officer

Neighbourhood Officer

Salary: £35,249 per annum + £3,715 car allowance

Location:

Leatherhead - Hybrid working is available

Contract:

Permanent, full-time

We are recruiting for a Neighbourhood Officer to deliver a high quality, resident focused neighbourhood and tenancy management service.

As a Neighbourhood Officer, you will be the key point of contact for residents within your patch, ensuring tenancy conditions are upheld and landlord obligations are met. You will work proactively to manage neighbourhood issues, support residents, and take appropriate enforcement action where required.

Key Responsibilities

Deliver effective neighbourhood and tenancy management services

Act as the main contact for residents within your area

Ensure compliance with tenancy conditions and take enforcement action where necessary

Manage issues including hoarding, property neglect, unauthorised alterations, access issues, overcrowding and tenancy fraud

Lead on resident engagement and participation activities

Manage complaints effectively, ensuring residents feel heard and issues are resolved

Build strong partnerships with local authorities and statutory/third-sector agencies

Support initiatives to reduce anti-social behaviour (ASB)

Carry out tenancy review visits and settling-in visits as required

What We're Looking For

At least 2 years experience managing neighbourhoods, tenancies or estates within housing, public sector or commercial settings is essential

Experience engaging residents and leading resident involvement activities

Strong communication skills, both written and verbal

Ability to manage low level and complex ASB cases

Experience dealing with complaints and finding practical solutions

Knowledge of housing legislation, health and safety and welfare reform

Experience investigating tenancy fraud and non-occupation

IT literate, with experience using Office 365 and housing management systems

A proactive, organised and solutions-focused approach

Ability to build effective relationships with residents and external partners

5 GCSEs, Grades A-C, including English & Maths or equivalent

Additional Information

Appointment is subject to a satisfactory DBS check, references and right to work in the UK

Must be able to drive and have access to own vehicle This is an excellent opportunity for a housing professional passionate about service delivery, resident engagement and community-focused working