Claims Technician

Join to apply for the Claims Technician role at Pen Underwriting UK

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Join to apply for the Claims Technician role at Pen Underwriting UK

At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward.

Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you.

We are seeking a dedicated Claims Handler to join our team and act in the best interests of the Company by delivering a high‑quality, cost‑effective claims service to customers. The role will be based either at the Leatherhead or Chelmsford office.

This role plays a vital part in achieving our claims business goals within established handling authorities.

The role requires applying professional skills, experience, and judgement to optimise the Company’s financial performance, contributing to short‑ and long‑term business objectives including budget and EBITDAC targets. The position involves delivering a high standard of service to clients and insurers, while consistently upholding the Company’s reputation through honesty, integrity, and good faith in all dealings with employees, customers, suppliers, and the wider community.

• Handle referrals/queries from Admin Assistants
• Liaise with Insurers, Accounts and Underwriting departments
• Handle and execute all allocated claims workload in accordance with the companies laid down service standards
• Promptly handle and positively resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service
• Deliver a high quality, cost effective claims service to customers
• Ensure effective and prompt settlement of claims in specialist areas
• Communicate effectively with Underwriting team prior to either confirming or declining cover
• Operate within the confines of the agreed personal delegated claims authority as defined
• Assist other departmental staff with their allocated workload at the behest of the department manager, particularly in times of staff absence
• Utilise company preferred insurance pool
• Reports complaints effectively in line with the companies complaints procedure
• Acts at all times in adherence to the FCA rules and in accordance with the company staff handbook.

• Understand the principals and practice of insurance, specifically relating to motor and non‑motor insurance as applicable
• Knowledge of market practices in settling third‑party claims, AD and total loss claims
• Knowledge of MID (Motor Insurers Database) procedures and requirements as applicable
• Effective use and understanding of technology required to transact business
• Knowledge of FCA requirements, specifically in respect of data security and management of customer information
• Basic financial management skills
• Firm grasp of need to be accurate in use and entry of data
• A good ability to use standard MS office products being Outlook, Excel, Word and Power point

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your…