Resident Manager

We are seeking a proactive and organised Resident Services Manager to oversee a portfolio of residential properties in Surrey. This is a hands-on role where you'll act as the face of the development, supporting residents, managing tenancies, and ensuring the estate is maintained to the highest standard.

• Acting as the first point of contact for residents, providing exceptional service and communication.

• Managing tenancy processes including viewings, check-ins, inspections, and check-outs.

• Coordinating planned and reactive maintenance, ensuring issues are resolved promptly.

• Monitoring compliance, health & safety, and property standards across the development.

• Building strong community relationships with residents, local partners, and stakeholders.

• Driving retention by fostering a positive resident experience and addressing concerns early.

• Experience in residential property, hospitality, or customer service, with strong people skills.

• Confident communicator with the ability to manage complex situations.

• Organised, detail-focused, and comfortable working independently.

• A full UK driving licence and own vehicle are essential.

This is a fantastic opportunity to join the growing residential property sector and make a real impact on both the resident experience and community success.