Collections Specialist

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

Collections Specialist

Location:

Lebanon, TN

If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.

ABOUT US

Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated.

Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.

ABOUT THE POSITION The Connective Force

Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track.

If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.

Position Summary

The Collections Specialist I coordinates collection efforts for the loan and deposit portfolio. This position partners with lenders and branches regarding past due accounts, works with attorneys regarding bankruptcies and garnishments, and assigns accounts for repossession. The Collections Specialist I reports to the Consumer & Small Business Credit Administration and Collections Manager and provides excellent service and support to customers and teammates while demonstrating the Company’s values and supporting the mission.

Position

Duties & Responsibilities

• Coordinate collection efforts for the loan and deposit portfolio
• Partner with lenders and branches regarding past due loans and overdrawn deposit accounts
• Contact past due clients
• Write collection letters
• Work with attorneys regarding bankruptcies and garnishments
• Attend court as necessary
• Assign accounts for repossession and sell repossessed collateral
• Prepare and review past due reports for management
• Maintain an aggressive collection effort to minimize past-due accounts
• Assist in resolving customer questions and concerns
• Attend meetings and provide input and updates on collections activities as required
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Attend training and participate in outside community activities, as requested and/or required
• Perform other duties as assigned

Required Qualifications

• High School diploma or GED
• 1 year of experience in a related role
• Previous bank experience preferred
• Knowledge of real estate lending, documentation, collateralization, UCC-1 Law, lien perfections, and Deeds of Trust
• Strong knowledge of financial principles, loan underwriting, lending regulations, credit analysis, and contracts with individual or corporate borrowers
• Ability to work on multiple projects simultaneously
• Effective verbal and written…