Senior Business Administrator

We are working with a professional company based near Ledbury who have a fantastic opportunity to join their busy, friendly team who run events for both corporate and private customers. The whole team works towards ensuring that guests attending the events have a truly memorable and positive experience, and therefore exceptionally high standards of customer care and the ability to liaise with people at all levels is essential.

• Providing administration for all client bookings and supporting them through the full event experience.
• Hosting all clients and visitors on site.
• Responsible for the presentation of all client areas, ensuring they meet modern 5‑star standards.
• Ordering and maintaining basic stock levels.
• Responding to and actioning calls/voicemails including client enquiries and group emails.
• Coordinating the pre‑attendance and event qualification process.
• Coordinating catering for all retail bookings.
• Maintaining the accuracy of forthcoming bookings and new diary bookings (making amendments and updating any cancellations).
• Planning the diary in accordance with staff requirements, working rotas and resource availability.
• Keeping in‑house systems updated, creating diary sheets, populating staff rotas and publishing shifts.
• Reconciling budgets, tracking revenue along with monthly finance reporting.
• Adhering to all company processes and procedures.

• Background in hospitality/customer facing roles.
• Ability to work alongside functional teams and assist others as a local fact holder.
• Enthusiasm, drive, commitment and the confidence to achieve goals with minimal supervision.
• Excellent organisation, planning skills and written and verbal communication skills.
• Account managing and financial reporting skills.
• Numerate with an excellent grasp of MS Office applications.
• Be product literate.
• Full clean driving licence essential.

Working pattern alternates from Monday to Friday one week, followed by Tuesday to Saturday the next on a rolling weekly rota basis (8am - 5pm); salary £30K per annum.

Please forward your up-to-date CV details and call Lorraine to discuss further.