Export and Customer Service Administrator

Location: Leeds ICD

Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.

We have an exciting opportunity for an Export and Customer Service Administrator to join our existing team at our Head Office in Stourton, Leeds.

The Role:

In this role you will carry out duties to ensure the efficient day-to-day running of the Customer Services department. This is carried out in line with the departmental processes and procedures.

Responsibilities:

Manage export shipments including processing export documentation according to LC requirements

Manage LC Drawdown documents

Create commercial invoices and packing lists

Complete any additional documentation required for export shipments including the generation of certificates of Origin and other Embassy documents as required

Have a full understanding of country specific requirements including documentation requirements by country: legislation processes and charges etc

Proactively monitoring End to End delivery

Daily management of the back-order report from X3

Regular contact with Sales Managers, Branches and internal customers for updates on order and stock progress.

Inputting orders for Prosthetic Products as per procedures

Build positive relationships with internal and external customers which facilitate open communication of successes and problems and hence continuity of business

Other duties as required

What we are looking for:

* Experience in Import/Export is essential

* Experience of Processing Chamber of Commerce and Embassy documents as required.

* Experience in dealing with Export Licenses

* Knowledge of Sanction restrictions advantageous but ongoing training will be given

* Experience in Microsoft office suite is essential

* Experience with Sage X3 advantageous but not essential as training will be given

* Knowledge of Incoterms and letters of credit

* DG trained in Lithium Batteries – advantageous but not mandatory as training will be given

What we offer in return:

Competitive salary

Incremental holiday allowance (rising with service)

Free parking

Canteen onsite

Employee discount platform

Employee Assistance Programs

Qualification support

Flexible working

Refer a friend incentive

Cycle2work scheme

Subscription and registration fees paid e.g. HCPC

Continuous professional development plans with internal and external training and courses available