Helpdesk Coordinator

Position: Helpdesk Coordinator (Permanent)
Helpdesk Coordinator –
Facilities Management (Hard Services)

Location:

Leeds
Salary: £30,000 per annum

Contract:

Full-time, permanent

About the Role
We are seeking an organised and proactive Helpdesk Coordinator to join our Facilities Management team, supporting predominantly hard services contracts. Based in Leeds, you will be the first point of contact for service requests, ensuring reactive and planned maintenance jobs are logged, prioritised, and managed efficiently.
This is a fast-paced role requiring strong communication skills, attention to detail, and experience within an FM or technical environment.

Key Responsibilities

Act as the first point of contact for client service requests via phone and email
Log, track, and manage reactive and planned maintenance jobs through the CAFM system
Prioritise jobs in line with SLAs and contractual requirements
Liaise with engineers, subcontractors, and internal teams to coordinate attendance
Monitor job progress and ensure timely completion and closure
Escalate issues where necessary to ensure service delivery targets are met
Maintain accurate records, reports, and documentation
Provide a professional and customer-focused service at all times About You

Previous experience in a Facilities Management helpdesk role or engineer scheduling
Strong understanding of hard services (e.g. M&E, HVAC, building maintenance)
Experience using CAFM systems
Excellent communication and organisational skills
Ability to work under pressure and manage multiple tasks simultaneously
Confident dealing with engineers, clients, and stakeholders
Good IT skills, including Microsoft Office

What We Offer

Salary of £30,000 per annum
Leeds-based role with a stable, supportive team
Opportunity to work within a well-established FM environment

Career development and progression opportunities #eng1