Bank Receptionist Administrator - Casual

Job Description

Location: Headingley Hall Care Home, 5 Shire Oak Road

We are seeking an articulate, welcoming, and organised Part-Time Receptionist / Administrator to join our pool of Bank Staff at Westward Care Ltd.

As the first point of contact for our residents, visitors, families, and professionals, you will play a key role in creating a warm, professional, and efficient environment.

This is a varied position combining front‑of‑house customer service with core administrative support. The ideal candidate will have a confident telephone manner, excellent communication skills, and the ability to remain calm and composed during busy periods. Proficient in the use of MS Office programmes.

About

The Role

• Front of House & Reception:
  • Warmly greet and assist residents, family members, visitors, contractors, and health professionals.
  • Manage incoming phone calls promptly and professionally, directing queries or taking clear messages as needed.
  • Maintain a tidy, welcoming, and secure reception area.
• Administrative Support:
  • Perform general clerical and administrative tasks such as mail handling, filing, photocopying, typing correspondence and using Excel spreadsheets for tracking and invoicing.
  • Assist with maintaining resident records, visitor logs, and staff management administrative tasks.
  • Coordinate with internal departments (care staff, kitchen, maintenance) to pass on relevant information smoothly.
• Communication & Coordination:
  • Act as a polite, helpful, and empathetic point of contact for families and external agencies.
  • Maintain confidentiality and handle sensitive information in line with care home policies and GDPR.

Required

• Articulate with strong written and verbal communication skills.
• Confident and professional telephone manner.
• Strong organizational skills and ability to prioritize tasks in a busy environment.
• Ability to remain calm, patient, and empathetic, particularly during high‑pressure or emotional situations.
• Computer literate (proficient with Microsoft Office / Outlook / Word / Excel).
• Flexibility is key to this Bank Role to cover holidays, sickness and absences at short notice.

Preferred

• Previous experience in a Front of House, Hospitality, or Care Home setting.
• Car Owner is preferable.

About The Company

Westward Care Ltd lives by its core values and those who join us will be included and encouraged to work within this business ethos.

Company Culture Our Values in Action

• Kindness — You bring warmth, empathy and patience to every interaction.
• Respect — You honour each resident’s individuality, choices and personal history.
• Trust — You build confidence through reliability, honesty and consistent care.
• Teamwork — You support colleagues, communicate openly and contribute positively to a shared mission.

Closing Date

Friday 20th November, 2026

Contract Type

parttime

Salary

£12.85 Hourly