Regional Service Administrator

RCN Y&H region (Leeds office) with hybrid working, 35 hours per week, fixed term contract (maternity leave cover)

There is more to the RCN than you might think. We’re a trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care.

Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people.

The role

As our Regional Service Administrator, you’ll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members.

In this varied role every day will be filled with possibilities. You will get involved in anything from providing admin support for member and officer enquiries and casework, including diary management to supporting planning and delivery of regional events, branch meetings, conferences and campaigns. We'll look to you to complete a variety of tasks on a day-to-day basis, involving both internal and external stakeholders.

You’ll be a key member of the team and the first point of contact to help support our membership.

The person

As a Regional Service Administrator, you’ll use your positive attitude and your administrative skills to support the regional patch teams, as well as meeting demands of tight deadlines and a fast-paced work environment.

In the role you’ll need to be organised, able to work within tight timelines and have a good working knowledge of Microsoft Office. You need to be able to work without supervision, have excellent time management skills and exceptional communication and customer service skills.

We'll look to you to deliver excellent customer service consistently on the various channels that members are able to contact us. It's a great way to build on your skills and experience and develop your potential.

To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.

What we offer you

We expect you to look after our members and we expect you to be rewarded for it.
We offer 32 days annual leave plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.

• 32 days annual leave plus bank holidays
• three additional days for the Christmas break
• generous maternity, adoption, paternity, and shared parental leave packages

We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.

Use of Artificial Intelligence (AI) – candidates are expected to complete applications using their own knowledge, skills and experience, and that whilst AI may be used for basic support such as spelling, grammar and formatting, applications must accurately reflect the candidate's own work and genuine work experiences. Where AI has been used to generate, fabricate or substantially create application content, the application may be withdrawn from the recruitment process.

We want your experience applying for a job with us to be the best it can be.

We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us…