Client Service Trainer – Commercial Risk

Client Service Trainer – Commercial Risk

Aon’s UK Business Services (ABS) is seeking an experienced Client Servicer Trainer to join our Delivering Excellent Service (DES) team across our Commercial Risk insurance function. This hybrid role is based from any Aon Commercial Risk office in the UK (Manchester, Leeds, Liverpool, Glasgow, Edinburgh, Bristol, Birmingham, Redhill or Chelmsford) with regular travel to other UK offices.

You will champion and embed the 70/20/10 learning model, fostering a culture where colleagues learn through experience, collaboration and structured development. Your work will help shape how our Client Service teams deliver outstanding outcomes for our clients and insurer partners.

• Design and deliver engaging, non‑technical training that strengthens colleagues’ understanding of client risk and supports exceptional client service.
• Champion the 70/20/10 learning model, embedding continuous development into everyday practice.
• Partner with Client Service Leads, Technical Training, HR and Commercial Risk leadership to identify capability gaps, develop training solutions and measure their effectiveness.
• Maintain up‑to‑date training materials reflecting process changes, system updates, regulatory requirements and evolving business needs.
• Identify and report training needs, trends and emerging risks, ensuring appropriate action is taken quickly.
• Support leaders in developing high‑performing, well‑trained, motivated teams who follow best‑practice processes and deliver consistently high standards.

• Strengthen shared ways of working across locations and time zones.
• Design training that supports collaboration, communication and accountability within and between Pods.
• Help colleagues bring Aon United to life in every client interaction.

• Experienced Business Trainer with a background in insurance or other regulated environments.
• Confident working in global and cross‑functional teams, including offshore collaboration.
• Strong understanding of insurance, client service and client risk.
• Excellent presentation and facilitation skills, with the confidence to engage groups at all levels.
• Practical, solutions‑focused and adaptable in a changing environment.
• Resilient, organised and able to manage competing priorities.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. We offer a variety of working style solutions, global wellbeing days, continuous learning culture, and an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know.

You can request accommodations by emailing us at Rea or your recruiter.