Customer Service Operator

Job Description

Who we are?

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse. Europa Worldwide Group has been featured in The Sunday Times Top Track 250 for three years. With 15 sales offices in the UK and Ireland, Europa also have offices in Europe and international sites including, Hong Kong, China, India and Dubai.

We are looking for...

A Customer Service Operator to join our branch in Leeds! You will build, manage and maintain relationships with customers as directed by the customer service manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

• Competitive Salary Package from £28,088 per annum
• Hours Monday to Friday 9am to 5.30pm
• Convenient Onsite Amenities:
  Free car parking
• Benefits portal: where you access a wide range of exclusive discounts, company benefits, well being resources and much more.
• Generous Time Off:
  Benefit from 25 days of annual leave plus all UK bank holidays.
• Enhanced Family Leave:
  Benefit from enhanced maternity, paternity, and adoption pay.
• Wellbeing Focus:
  Access our employee wellbeing programme for your overall health and happiness.
• Referral Rewards:
  Earn up to £1000 by referring a friend to join our team.
• Work-Life Balance:
  Thrive in a fantastic working culture that promotes an excellent work-life balance.
• Recognition Programs:
  Celebrate your contributions with our charity 50-50 and long service awards.

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Be responsible to communicate providing updates for customers through either phone or email facet.
• Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
• Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
• Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
• Be proactive in approaching and engaging with existing customers to generate income
• Respond in a timely manner to problem or concerns from customers within the required turnaround time.

• Strong, confident personality with an internal sales background and/or customer service background.
• Time management skills are essential as are communication (face-to-face and over the phone) skills.
• A good head for numbers is required.
• At least 2 years Commercial Office experience & ideally some exposure to a logistics industry role (not essential)
• Excellent communicator and dedication to excellent customer service
• A desire to improve the Gross profit margins.

Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner

Please note that an offer of employment is subject to the completion of a satisfactory pre-employment checks.