Customer Service Executive

Why choose Zenith?

Are you passionate about helping people and providing exceptional customer service? Do you want to work in a modern, supportive environment where your career development truly matters? If so, Zenith is the place for you!

As a Customer Service Executive at Zenith, you will join one of three specialist divisions, each dedicated to providing friendly support to our customers, including some of the UK's largest blue‑chip companies.

• Corporate Division:
  We provide company cars, light commercial vehicles, salary sacrifice schemes, and short‑term rentals to corporate customers– all supported by our expert in‑house teams specialising in fleet, accident, and customer management, ensuring tailored solutions and first‑class service for every customer.
• Commercial Division:
  We support operators of LGVs, HGVs, and trailers by offering fleet management, maintenance, funding, rental, and flexible hire solutions. Trusted by major grocery and parcel delivery companies, our teams provide 24/7 support to keep fleets on the road and running smoothly.
• Consumer Division:
  We deliver a fully digital car leasing experience, we support customers from initial enquiry and new vehicle orders through to servicing and repairs. Our industry‑leading digital brand, Zen Auto, along with our expanding White Label solutions empower partners to offer branded leasing options to their own customers.

Whichever division you join, you will be part of a high‑performing team dedicated to delivering outstanding customer experiences with empathy and expertise. We offer genuine opportunities to develop your skills and advance your career at an award‑winning company that leads the fleet industry through innovation and sustainability.

Depending on your team, you could be:

• Handling a wide variety of telephone and email enquiries, responding promptly and compassionately to breakdowns, defects, and repairs for our commercial fleet to ensure customers are back on the road without delay.
• Managing your own portfolio of corporate customers as their primary point of contact and trusted advisor, supporting them with everything from new vehicle orders and pricing to ongoing in‑life vehicle operations.
• Supporting our drivers by arranging services, MOTs, and repairs, as well as assisting them through unexpected breakdowns with care and reassurance.

You will be at the heart of our customer service operation, providing support, managing essential administrative tasks, and building strong relationships through your professionalism, empathy, and clear communication.

If you thrive in a fast‑paced environment, communicate clearly, and love solving problems, you’ll fit right in. We’re looking for people who:

• Are great communicators and natural problem‑solvers
• Truly care about supporting customers and doing the right thing
• Are motivated, adaptable, and eager to learn

If that sounds like you, we’d love to hear from you!

• Starting salaries from £25,207.65 per annum
• 24 days annual leave & 1 day for your birthday, with the option to buy more
• Health & wellbeing:
  Private Medical Cover, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
• Financial Benefits:
  
  Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover
• Career Development:
  Opportunities for professional growth and access to our MyGPS personal development framework.
• Perks at Work – save money on everyday essentials with access to a shopping discounts site
• Support for your wellbeing – onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
• Agile Working:
  Flexible working arrangements to suit you, with free parking onsite.
• Social
  
  Activities:
  
  Sports and social clubs, company activities, and team events.
• Inclusive Culture: colleague‑led equality groups and be part of a company committed to equality, diversity, and inclusion.

When you join Zenith, you’re becoming part of a team that’s driving innovation, sustainability, and success. We are proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from people who want to be part of a business that’s shaping the future of vehicle mobility, delivering for customers, and making a difference for the environment and society.

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