Customer Service Reception Apprentice

About the Role

As a Customer Service Reception Apprentice you'll be the welcoming face of our business playing a key role in delivering exceptional front‑of‑house service. This is a fantastic opportunity to gain hands‑on experience in customer service administration and office coordination while working towards a nationally recognised qualification.

• Greeting visitors and managing reception duties with professionalism and warmth
• Handling incoming calls and directing enquiries to the appropriate departments
• Supporting administrative tasks including mail handling, organisation of meeting rooms and office supplies
• Assisting with internal communications and supporting the wider Customer Service team with customer order processing and general queries
• Maintaining a tidy and welcoming reception area
• Learning about customer service best practices and office operations

• A structured apprenticeship programme with on‑the‑job training and a recognised qualification in Customer Service
• Development of communication, organisational, problem‑solving and administrative skills
• A supportive team environment with a dedicated mentor and line manager
• Exposure to a professional office environment and business operations
• Development of communication, problem‑solving and organisational skills
• In addition you will be an integral member of a supportive and welcoming team who will be there every step of the way

Qualifications:

• Friendly and professional demeanour with excellent interpersonal skills
• A genuine Customer Focus demonstrating our commitment to delivering an exceptional Customer Experience
• Strong attention to detail and organisational abilities coupled with a proactive can‑do attitude and willingness to learn
• Good written and verbal communication skills and an interest in Customer Service and Office Administration
• Ability to collaborate and work in a team
• GCSEs (or equivalent) in English and Maths

• Competitive apprentice salary and benefits package
• Career development pathways within Sika
• Potential for a permanent role upon successful completion

Remote Work
:
No

Employment Type
:
Full‑time

Key Skills
:
Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Experience
: years

Vacancy
: 1