Call Centre Representative

Call Centre Representative – Legal Recoveries Associate

Join to apply for the Call Centre Representative role at Lowell.

Legal Recoveries Associate – Hybrid

Salary: From £24,140 depending on experience, raising to £25,974 after 12 months when you’re fully performing, plus a quarterly performance‑related bonus of up to 20%.

Location: Leeds, Thorpe Park – Hybrid.

Shifts: 9:00am – 6:45pm, including a 1 in 4 Saturday rotation (9:00am‑1:00pm).

Start dates: We have start dates for February 2026.

What this role involves: Join us as a Legal Recoveries Associate in our Litigation department. You'll speak to customers over the telephone about their accounts, understand their situation to help them find the right way forward, and work towards KPI’s. Possible outcomes include setting up affordable payment plans, coordinating with any litigation processes, handling queries, and conducting regular reviews to ensure payments remain suitable.

The role can be challenging as some customers may be in vulnerable situations, but you can make a real impact on people’s lives.

• Enthusiasm, passion, and dedication.
• Resilience and adaptability to change.
• Strong communication skills.
• A desire to help each customer in the most compassionate way.
• The ability to motivate yourself to achieve your goals every day.
• Ideally you would have a customer service experience; if your background is in sales, retail or any kind of customer‑facing role then you could be the one we’re looking for.

If you’re excited about this role but don’t meet every requirement – don’t worry, still apply. Your unique perspective could be just what we’re looking for.

• A performance‑related quarterly incentive bonus where you can earn up to an additional 20% of your quarterly earnings.
• A discretionary annual bonus for a job well done, earn up to 10% of your annual salary.
• 3% flexible benefits you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.
• Hybrid working for the best of both worlds—collaboration and focus.
• Free onsite parking, saving you time and money.
• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most.
• Peace of mind with life assurance that supports your loved ones, no matter what.
• A culture that celebrates you and supports your wellbeing – with recognition awards, access to on‑site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
• Encouragement to be your authentic self at work by joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability)—and connect with a community that celebrates and supports you.

We’re Overdales Legal. Regulated by the SRA, we’re one of the largest providers of specialist debt litigation services in the UK. We’re a proud member of Lowell Group. We’re on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors, treating people with dignity and helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times, we’re one of the best places to work in the UK, and we’re proud to be on their ‘Best Places to Work’ list for the second year running.

At Lowell, we’re committed to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity—culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability—if you’re passionate about making credit work better for everyone, we’d love to hear from you.

—be part of something meaningful.

If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you.