Customer Service Representative, CM

Senior Recruitment Consultant at MUFG Pension & Market Services

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose‑built solutions and modern technology platforms that deliver world‑class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

The Customer Service Representative role is a varied and challenging customer‑facing role set within our fast‑paced Customer Contact Centre. You will respond to customer queries from shareholders and employees (or their appointed representative), so you will need to demonstrate excellent customer focus and a desire to find the right outcomes for the customer in a professional and positive manner. You’ll be part of a supportive team, focused on your development, training and well‑being.

• Full time: 37½ hours per week – Monday to Friday, 7½ hours per day
• Part time: 25 hours per week – Monday to Friday, 5 hours per day
• Options: 10:00 – 15:00, 11:00 – 16:00, or 12:00 – 17:00
• Part‑time colleagues required to work full‑time hours during the initial training, which will be paid

NO weekend working, bank holiday working or evening working.

Location: Based in our stunning city centre office in Leeds, just a few minutes’ walk from the train station and close to several bus routes, including the Park and Ride route. You’ll work from the office each day and then possibly move to hybrid working once you have successfully completed your probation.

Assessment and start dates: Assessment on Tuesday 3 February 2026 at 09:30 or 13:30, or Wednesday 4 February 2026 at 09:30 or 13:30. If you are successful, you will join us on Wednesday 11 March 2026. These are the only assessment dates and start date currently available, so if you are unable to attend/join on these dates, we will not be able to proceed with your application at this time.

• 26 days annual leave, plus a wellbeing day, a volunteer day (we don't work the bank holidays)
• Health, wellbeing and lifestyle rewards that can be tailored to support you and your family – everything from Employee Assistance Programme, retail and socialising discounts, travel and technology, cycle2work scheme, and a host of gym and fitness subscriptions
• Weekly huddles, monthly 1‑to‑1’s and reviews
• Employee recognition programme, monthly awards, departmental thank‑you emails and Townhall meetings for recognition
• Skills‑based remuneration programme
• Company Pension Scheme
• Life Assurance
• Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave

• Strong written and verbal communication skills.
• A passion for customer service and a desire to resolve queries through to completion.
• Experience with in the Financial Services industry would be advantageous, as would experience within a Customer Service Contact Centre environment.
• Demonstrable experience of working and delivering daily, weekly and monthly targets.
• Excellent problem‑solving skills, with exceptional attention to detail.
• Great working knowledge of Microsoft Office, especially Outlook and Word, with the ability to use multiple different systems at one time.
• An ability to identify your own areas for learning and self‑development, whilst taking responsibility for your own performance.

• Respond to inbound contact from shareholders and their representatives.
• Undertake identification and verification checks on all enquiries.
• Escalate queries, complaints, risks and issues promptly if required.
• Accurately record information in the relevant systems.
• Identify customer needs and respond positively and professionally while identifying opportunities for process improvements that will have a positive impact on the customer experience.
• Develop and demonstrate expert knowledge and awareness of our products and procedures.

The above list of key accountabilities is not an exhaustive list and may change from time‑to‑time based on business needs.

Seniority level:
Associate

Employment type:
Full‑time

Job function:
Customer Service